4/10 Poor
Michael
Traveled with partner
Feb 17, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here for a convention, and it was absolutely miserable. I've been to the gaylord many times and i've never had an experience as bad as this one. For starters the fees were absolutely outrageous for a hotel that is truly on its last limb now. The convention section of the gaylord is completely falling apart. There was a main pipe leakage, bathroom stalls that were falling apart, parts of the hotel that smelled like sewage and room service that was incredibly poor.! To be charged over two grand for a weekend for some of the poorest conditions i've ever seen is just beyond absurd! The worst part is even though we paid in full. The hotel tried to charge us another 1500. At this point I don't think I'd ever wanna return here. My wife as a high level rewards member and although we were going to book to the hotel itself , the staff told us to look at a third party because it was cheaper. Not only were they wrong, but now we no longer get points and got double charged even though the manager on site told us that he would still give us points!! If you order something from them half the time, they will completely forget about you order. It took, a whole day just to get wash cloths. The only thing that made this trip enjoyable was the housekeepers and the staff in the restaurant on the second level! (Old hikory)
Michael
Stayed 3 nights in Feb 2025