Ratings based on 826 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
I never stayed at the property. I don't know why my card was charged but I'm going to open a claim.
by A verified traveler
Posted 23 Sep 2024
The piping of shower was something wrong with it, every time someone used the toilet or shower it sounded as though water is coming down the shower. It made loud noises. I was there only 6 hours to sleep so not time to complain to reception. I could not sleep properly the few hours I had. Not only that the handle on the toilet was not working properly. Not being able to get restful sleep for few hours is not acceptable
Comment from Hotel Management
24 Sep 2024 by Super 8 by Wyndham National City Chula Vista, Hotel Management
Thank you for your feedback, and I sincerely apologize for the issues you experienced during your stay. It's unacceptable that the plumbing noises and toilet handle impacted your ability to sleep. We appreciate you bringing this to our attention, and I assure you we will address these maintenance concerns with our team to prevent future occurrences. Your comfort is important to us, and we hope you'll consider giving us another chance for a more restful experience in the future. Safe travels!
by A verified traveler
Posted 23 Sep 2024
The front desk staff were rude and racist
Comment from Hotel Management
24 Sep 2024 by Super 8 by Wyndham National City Chula Vista, Hotel Management
I’m truly sorry to hear about your experience with our front desk staff. This behavior is unacceptable and does not reflect our values. We take such matters seriously and will address this with our team immediately. Your feedback is important, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more welcoming experience in the future.
by A verified traveler
Posted 22 Sep 2024
Dirty and stained bed sheets and blankets, dirty floors, smelled like they tried to cover up cigarette smoke with an air freshener, loud rooms. The staff was nice. Okay place to stay in a pinch or on a budget.
Comment from Hotel Management
23 Sep 2024 by Super 8 by Wyndham National City Chula Vista, Hotel Management
Thank you for sharing your experience. We’re sorry to hear about the cleanliness issues you encountered with the bed sheets and floors, as well as the noise levels. This is not the standard we strive for, and your feedback will be addressed with our team to ensure improvements are made.We’re glad to hear that our staff provided nice service, but we understand that the overall experience fell short. We appreciate your input and hope to have the opportunity to provide you with a better stay in the future.
by A verified traveler from Ewa Beach
Posted 18 Sep 2024
Place was nice and clean. Staff were friendly. However the room had a strong, lingering, smell of Fabuloso cleaner and the area was a little sketchy. Would definitely stay again for San Diego Comic Con cause it’s a really cheap area and clean compared to downtown San Diego.
by A verified traveler
Posted 18 Aug 2024
No amenities as advertised. Way more expensive than what it’s worth. No pool, WiFi spotty. The area sucks.
Comment from Hotel Management
19 Aug 2024 by Super 8 by Wyndham National City Chula Vista, Hotel Management
We're sorry you were unhappy. Thank you for being our guest.
by A verified traveler
Posted 11 Aug 2024
Nice.
Comment from Hotel Management
12 Aug 2024 by Super 8 by Wyndham National City Chula Vista, Hotel Management
We're so glad you enjoyed your stay and you found all the staff was very friendly and your accommodations were nice. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.
by A verified traveler
Posted 6 Aug 2024
When I first arrived, I had a hiccup with one of the employees I was about to leave the property and reported to Expedia but one of the other employees staff came out to the parking lot and we talked. I agreed to stay one night after that I didn’t end up standing additional four nights,
Comment from Hotel Management
7 Aug 2024 by Super 8 by Wyndham National City Chula Vista, Hotel Management
We're sorry to hear about your experience with us and we apologize for the inconvenience. We do hope you will consider giving us another chance to prove ourselves in the future.
by A verified traveler
Posted 29 Jul 2024
Excellent service from staff
Comment from Hotel Management
30 Jul 2024 by Studio 6 National City, Ca. - Naval Base San Diego, Hotel Management
Guest satisfaction is a top priority at our hotel; for that reason, we truly appreciate your comments regarding our hotel. We continue to reach for ways to improve the guest experience in all areas and hope you will experience those continued efforts on your next visit.
by A verified traveler
Posted 29 Jul 2024
Phone was not working for any service. Air conditioning gave out towrads the end of my stay. Room service did not give us towels. Room service walked in the room without giving the okay for entry. 1st time was when i was SHOWER WHICH IS RUDE AND INVASION OF PRIVACY and 2nd time was towards the end of the stay. Room door lock latch was broken as well. Overall, i didnt fully enjoy my stay. I felt my privacy was invaded.
Comment from Hotel Management
29 Jul 2024 by Super 8 by Wyndham National City Chula Vista, Hotel Management
Thank you for your review and being our guest. We are disappointed to read about your experience. We appreciate you bringing these things to our attention, and hope you give us an opportunity for a better stay in the future.
