Ratings based on 140 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
I didn’t stay there since it wasn’t in Zermatt where I was. I don’t know where the hotel is but I notified them to cancel the reservation but didn’t hear back from them.
Comment from Hotel Management
19 Nov 2024 by Erika , Hotel Management
Hello JonThank you very much for your feedback. we would like to correct that we have replied to you by e-mail that you can no longer cancel a hotel room free of charge on the day of arrival at 4.30 pm. we have not received any feedback from you to date. we would have been very pleased to be able to spoil you with us.greetings from Naters Erika
by A verified traveler
Posted 24 Jun 2024
Close to train station and town center. Room was clean. Bathroom on the small side.
by A verified traveler
Posted 25 Sep 2023 on Hotels
by A verified traveler
Posted 1 Dec 2022 on Hotels
by A verified traveler
Posted 30 Sep 2022
There are 2 properties, one is the main hotel, Adastra, and the other is AdHoc which is located a short walk away and has very limited on site facilities.
The main Hotel is where I stay and the restaurant/bar is very good. Excellent food and very friendly staff.
On my last visit I needed to get to the train station urgently and no taxis were available. The lady at reception took me personally in her own car, which was unexpected and greatly appreciated.
Overall, a very nice hotel with really good staff.
by A verified traveler
Posted 10 Aug 2022 on Hotels
by A verified traveler
Posted 13 May 2022 on Hotels
by A verified traveler
Posted 17 Feb 2021 on Hotels
by A verified traveler
Trendy
Posted 4 Mar 2020 on HotelsComfortable place. Not too small.
by A verified traveler
Below average hotel, needs to improve quality
Posted 31 Dec 2019 on HotelsPoor noise insulation, you can hear next door and people in corridor. In addition there is a bar below, so if you on floor above you will hear music until midnight. I had to use ear plugs.
The bathroom is very small, shower like a stand-up coffin. The door handle is difficult to open door. The towels should have been replaced a long time ago, all worn and frayed. One day no toiletries left, so had to walk to Touring hotel to ask for (no apology given).
