Ratings based on 974 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gaithersburg
Posted 22 Dec 2024
by A verified traveler from Tampa
Posted 30 Nov 2024
My family and I stayed in 2 rooms here for 4 nights. We didn't get towels any night unless we went to the front desk and requested them. Both rooms were NEVER serviced the entire trip. I prepaid for the rooms, and they charged my credit card again when I checked in and now, I am still trying to get it straightened out and get my money back.
by A verified traveler
Posted 22 Nov 2024
We had trouble with our key card not working several times.
by A verified traveler
Posted 20 Nov 2024
Shouldn't advertise laundry as there is only a washer dryer in an employee only area
by A verified traveler
Posted 16 Nov 2024
Enjoyed
by A verified traveler
Posted 4 Nov 2024
Room was clean, front desk gentlemen very nice, but the kitchen staff that prepared the breakfast was beyond precious! The lady that greeted us at the breakfast buffet was so kind. Would stay here again.
by A verified traveler
Posted 28 Oct 2024
Staff polite and helpful
Rooms were clean
by A verified traveler
Posted 27 Oct 2024
The front desk staff was more than helpful however the room was not the cleanest. Hair on the floors and some on the sheets, drops of blood on the bathroom door (very odd). Not enough plugs to charge things. Iron was sticky and stuck to the clothes.
by A verified traveler
Posted 20 Oct 2024
The staff were AMAZING! Great attention to their guests!
by A verified traveler
Posted 20 Oct 2024
We aiways enjoy staying here for the Balloon Festival.
