Ratings based on 988 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
First off the employees were great!! It’s not their fault. They just work there WILL NEVER stay here again. First room DID NOT LOCK! We were in there for hours assuming the door was locked boy we were dead wrong!! Went to leave to go to the store several hours after arriving, went to double check door and it would not lock!!! Sink in their room was broken as well. Had to ask to be moved. Which they did with out much hassle. Second room….:the security lock was only barely held on the wall with 2 screws both of which were loose and unsafe. Stayed anyway because we had travels for 9 hours and were exhausted. Rooms are outdated and the first NON SMOKING room smelled like a stale cigarette. AGAIN the employees were super sweet it’s not their fault the owners or who ever is funding this place don’t seem to care about the facilities. The advertising of souther supper…..well it’s cool they offer a second meal. But don’t expect a full meal. It was hotdogs with no chilli and baked beans. We went elsewhere.
by A verified traveler
Posted 15 Dec 2024
by A verified traveler
Posted 14 Dec 2024
Supposed to be non smoking but room smells like weed. Pictures and online description very deceiving. Expected better. Considered leaving if it wasn’t just one night to sleep
by A verified traveler from PACHUTA
Posted 24 Nov 2024
I like the comfort of the bed and pillows. I got a good night’s sleep. I will be returning to this hotel in the future.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 6 Nov 2024
The property and rooms are old , broken and dirty. Had to leave and not stay there and pay for one night. The second night of my 2 night reservation was refunded.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Cheryl! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.
by A verified traveler
Posted 23 Oct 2024
The bath room had mold in the toilet and bath tub. The carpet was dirty, people hanging around my door. As a 60 female It was very unsafe. I immediately checked out the room.
Comment from Hotel Management
26 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Alicia! Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Cleanliness and safety are our top priorities, and it is concerning to hear about the conditions of your room. We appreciate your feedback, which will be addressed with our housekeeping team to ensure we uphold our standards. Your experience is important to us, and we hope you will consider giving us another chance in the future.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
26 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi courtney! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
