Ratings based on 27 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great
Posted 19 May 2024 on HotelsGreat place to stay, clean, good location and organised tours for us. Thanks
by A verified traveler
Excelente
Posted 27 Jan 2024 on HotelsEl hostel es perfecto por donde sea que se lo mira. La limpieza es excelente, la cocina es amplia, cómoda, tiene todos los utensilios. El baño cuenta con secador de cabello y las duchas tienen espacio para vestirse. La ubicación es ideal porque está cerca de la terminal de buses. En el hostel cuidan todos los detalles, hasta la decoración es muy bonita. También, cuentan con el servicio de alquiler de equipamiento y asesoran muy bien a los pasajeros en relación con las excursiones y los trekking. La atención es de maravillas. Hospedarse aquí es la mejor elección!!!
by A verified traveler
Great Hostel!
Posted 22 Dec 2023 on HotelsI had a great time at Puma House. Juan, the owner, is a great host and gave lots of good advice for Torres del Paine. The place is clean, well-equipped, and in a good location. I highly recommend!
by A verified traveler
Posted 9 Oct 2023
I would highly recommend this for your stay. It felt like I was a part of the community as soon as my stay began. The workers are super helpful and friendly. Beds were comfortable and rooms were clean! :)
by A verified traveler
Amazing stay - a must if you are in natales
Posted 15 May 2023 on HotelsWe loved it here!!! Such an amazing time - the place is great and the host is lovely, even if he took a second to understand my accent - we would recommend anyone to go!
by A verified traveler
Posted 27 Feb 2023
Juan and Héctor are the best hosts!! I can’t recommend Puma House high enough. The friendly atmosphere they create rubs off on the guests. Such and enjoyable time besides a good nights sleep. You will not be disappointed!! Stay with them!!
by A verified traveler
Posted 20 Jan 2023 on Hotels
Comment from Hotel Management
21 Jan 2023 by Juan , Hotel Management
It's a shame that they leave thanking you and saying that the stay was great, but they can't be sincere, a shame
by A verified traveler
Posted 21 Nov 2022
Staff was super friendly. They keep the rooms and bathrooms clean at least once a day. They have fully functional kitchen. They also have lockers with the bed units for storage. I kept my luggage safely for 5 nights. And stayed there for 2 additional nights with full comfort.
by A verified traveler
Posted 14 Sep 2022
Juan and Hector were very friendly and helpful. The property is well maintained and they offer rental gear for people traveling around Patagonia. The only issue we experienced were noisy guests past the quiet hours. Without any of the hosts staying on the premises it forces the other guests to ask people to quiet down but makes things difficult if they do not share the same language. Otherwise, I would happily recommend Puma House to my friends!
by A verified traveler
Posted 15 Mar 2020
I was very impressed by the cleanliness, greeting and helpfulness of the staff. Juan was very attentive and kind. I would recommend it there and would have loved to stay for more than a night!!
Comment from Hotel Management
15 Mar 2020 by Puma House, Hotel Management
thank you very much, Hector and Juan try to offer every day good services for all our guests, we appreciated your comment
