Ratings based on 391 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jun 2024
by A verified traveler
Posted 28 May 2024
This was a great hotel. The only complaint is that the beds were a little soft, but that is a personal preference.
by A verified traveler
Posted 8 May 2024
Lovely stay in every way. Staff incredibly helpful and kind.
by A verified traveler
Posted 4 May 2024
Good quality stay. Best location and view.
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 30 Apr 2024
Real nice, friendly staff
by A verified traveler
Posted 17 Apr 2024
Very poor customer service. Latam cancelled our flight and the hotel refused to do a refund. They have ignored contact through expedia for two weeks and finally said no refund. I wouldn't recommend booking here. Property manager avoided contact with exedia. The latam flight cancellation was beyond my control and I was not able to make my reservation. I did contact the hotel as soon as I knew of the flight cancellation. I went to the hotel in person to also explain and they give you the run around about how expedia must do the cancellation but in fact they are responsible and just ignor expedias attempts of contact. I was told in writing a cancellation refund would be processed. I guess since people live so far away, they can just treat people like this.
Comment from Hotel Management
13 May 2024 by Hotel Costa Australis, Hotel Management
We are sorry for your experience and look forward to seeing if we can help.
by A verified traveler
Posted 6 Apr 2024
Recommend!
by A verified traveler
Posted 3 Apr 2024
nice property perfect location
by A verified traveler
Posted 27 Mar 2024
Great hotel.