Ratings based on 280 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 20 Jan 2024
The hotel is nice however, the walls are thin. You can hear other guests and there’s this strange window in the bathroom that is open to, I believe, a mechanical room and the room next door also has a window with the same situation and you could hear each other whether it was conversation or using the bathroom. Also was next to a housekeeping room and heard them anytime they were there.
by A verified traveler
Posted 29 Mar 2023
I would give 5 stars for the locations and views.
The hotel is very old and smells mold. My first room was horrible. I wasn't sure if the linens was changed because of the stains we saw. My second room was ok.
Overall I do not recommend this hotel if you like comfortable rooms like me.
by A verified traveler
Posted 6 Aug 2022 on Hotels
by A verified traveler
False advertising, dated, and uncomfortable
Posted 28 Jan 2021 on HotelsOverpriced compared to other options in the area. I stayed at Priamar earlier in the trip for $50 less per night, and had a more comfortable experience. For $5 more we could have stayed at 5 star SEHRS. They recently opened a new property next door so they seem to not care about keeping anything up at this one for the 20 years they have been open it seems like everything is original including the mattresses. The most uncomfortable bed I’ve ever slept in. I used the chain on the door to keep my 2 year old from getting out, he barely pulled it open and the trim peeled away from the wall allowing him to escape. A few other negatives:
1. English listed as language spoken but no one to check me in in English.
2. Says on site SPA, but no spa on site
3. Cinema room was not in operation during our stay
4. The pool closest to the beach and only hot tub on site were out of operation
5. Babysitting offered by hotel is simply a phone number to a woman from the community that others have used before, no prices or other information provided.
Research and chose other properties in the area. I am American and may have different standards than the local clientele but I have traveled Brazil for a total of 6 months and feel this was pretty low standard for the price point.
by A verified traveler from London
Posted 27 Oct 2019
I found the hotel mainly catered for families with children. I could hear all conversations going on in the restaurant. Children screaming all afternoon in the pool (especially the wet bar pool)! Overall the building need an update!
by A verified traveler
Posted 1 Jan 2019 on Hotels
Great location, pools and entertainment group. My daughters had a great time.
by A verified traveler
Great beach hotel when staying at Natal
Posted 16 Sep 2018 on HotelsGreat beach hotel option to stay at, not very safe area outside to walk around but you can easily get Uber to travel around. One of the expensive options at Natal worth paying since it still comes very cheap. Not many international chain hotels around so it’s worth staying there. Big rooms, ocean view, 7 small pools, beach area, great breakfast included. Very good value for money.
by A verified traveler from Iguazu Falls
ONLY THE GOOD LOCATION
Posted 27 Jan 2017
Pros: location, beach access, staff, swimming pool area
Cons: the rooms needs renovation, i mean beds, bathrooms, balconies
Location: located a few blocks from very good restaurants like CAMARONES and PAPRIKA, and cheaper options for fast food and shops.
Rooms are old and in very bad condition, not clean and uncomfortable bed. The rooms on the 4th floor at least are old and need urgent renovation.
We had 2 rooms for 9 nights, we change one of them for a suite, paying extra fee, and the bed on the so called suite were smaller than the regular room.
The staff is friendly, our experience with the expensive food was disappointing, we had to wait one hour (yes...one hour) for one simple, small pizza.
some times the restaurant for breakfast is chaotic, with no coffee or toaster or spoons...
if we deserve any room upgrade for our +gold status on Expedia, we never got it, since we had to pay for the upgrade required.
by CAROLINA from São Paulo, BR
Felt in Love!
Posted 30 Nov 2015 on HotelsGreat place to go with family and as a couple. Great Service!! It seems like those hotels from tourism magazines! A lot of swimming pools and they offer Beach Service (towels and chaise).
