Ratings based on 568 Verified Reviews

4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Dallas

Posted 19 Jul 2024
Comment from Hotel Management
20 Aug 2024 by Jobson Santos (Gerente de Hospedagem). , Hotel Management
Prezado Richard, agradecemos imensamente o seu feedback sobre o nosso hotel. ficamos felizes que tenha gostado da estadia conosco. Conte sempre com a nossa hospitalidade e volte sempre que possível. Cordialmente,
5 out of 5
by A verified traveler

Posted 15 Jun 2021
Everybody was very nice. Everything clean. Great location.
Comment from Hotel Management
23 Jun 2021 by Wilson alexandrino / Operational Manager , Hotel Management
Dear, We appreciate your feedback regarding our services, cleanliness and location. We are happy that we managed to delight you during your stay. We look forward to your return soon! Regards.
1 out of 5
by A verified traveler

Posted 5 Jan 2021
Comment from Hotel Management
6 Jan 2021 by Hedeilson Barbosa, Hotel Management
Prezado(a) hóspede, Muito obrigado pela preferência. Esperamos receber sua visita novamente em outras oportunidades. Atenciosamente, Hedeilson Barbosa Gerente Operacional
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Oct 2020
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Oct 2020
4 out of 5
by A verified traveler

Posted 26 Feb 2020
Comment from Hotel Management
28 Feb 2020 by Hedeilson Barbosa, Hotel Management
Prezado hóspede, Obrigado pela avaliação. Esperamos recebê-lo em breve novamente! Atenciosamente, Hedeilson Barbosa Gerente Operacional
3 out of 5
by A verified traveler

Posted 18 Jan 2020
When we booked the room, it show complimentary breakfast. But we got charged for breakfast in the total of $342.00. This was ridiculous, the hotel staff did nothing to help. So we had to pay for something that was inclusive. The room was okay. The towels where all grayish not white. And it was very limit on the amount. Stayed in many hotels, this was a unpleasant stay for a pricy vacation.
3 out of 5
by A verified traveler

Posted 14 Nov 2019 on Orbitz
I didn't like that the Hotel did not refund the price even though my mom was sick and had a Medical certificate. Very inflexible Hotel Rules & had to miss the opportunity to stay there & lost money... :/
5 out of 5
by A verified traveler

Great stay

Posted 6 Mar 2019 on Hotels
Comment from Hotel Management
13 Mar 2019 by Marcelo Feola, Hotel Management
Estimado Robson, Obrigado por avaliar o Holiday Inn Natal. Esperamos vê-lo novamente em breve! Atenciosamente, Marcelo Feola Gerente Geral
4 out of 5
by A verified traveler

Posted 6 Dec 2018
Comment from Hotel Management
12 Dec 2018 by Marcelo Feola, Hotel Management
Prezado hóspede, Agradecemos a avaliação. Esperamos que possa nos visitar novamente em uma próxima oportunidade! Atenciosamente, Marcelo Feola Gerente Geral