Ratings based on 24 Verified Reviews
3.8 Room cleanliness
2.9 Service & staff
3.3 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Antioch
Posted 25 Apr 2024
My Family had a great time in this property.
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 16 Dec 2023
we arrived at 6 in the afternoon and waited at the gate for 1 hour for them to find the reservations, then to our surprise we found ourselves in an rbnb room (no one informed us about it) locked, we waited 1 hour for them to contact the representative and unlock the door .I asked to meet the manager but he never showed up. At 8.30 in the evening they sent me an e-mail that my room is 303A and rules that I had to accept as well as that they didn't offer towels and toiletries. (I think I should have been informed before for these and not after I paid)Also from your side you forwarded an e-mail that more or less threatened me that if I don't accept what they are giving me I will be sanctioned. I had the room booked for two days and I left at one. I would like you, Expedia, to apologize on the matter and also to take steps to remedy the injustices that have caused me and my family trouble
Comment from Hotel Management
16 Dec 2023 by Mae, Manager, Hotel Management
We expect guests to be literate enough to read and comprehend listing details before and after booking. Review tells more about the guests than about the resort and accommodation which is of Superhost status and with hundreds of satisfied guests reviews. This particular guest failed to read and to understand published listing details before booking and check-in details provided after booking. Personal details of this guest were handed over to law enforcement, criminal code of the Philippines will apply, full of profanity and of poor English messages of guest submitted to Expedia
by A verified traveler
Posted 11 Sep 2023 on Hotels
Comment from Hotel Management
12 Sep 2023 by Mae, manager, Hotel Management
Dear Bradley,Thank you once again for giving us the opportunity to welcome you @ our place!It will be a great pleasure to welcome you back soon again, please have OurPlacePicoDeLoro in mind for your future stays at Pico de Loro Cove and Calayo Cove! :)Thank you and with best regards,Mae :)
by A verified traveler
A terrible stay in Pico de Loro
Posted 24 Apr 2023 on HotelsThe condo unit was clean but water was not sufficient in the bathroom. There was no wifi which was devastating considering that I did not have local phone. We relied so much on internet use to communicate with family. TV was made available after a day of complaining. These are the reasons why we checked out early. Food was expensive and not good, esp the breakfast.
Comment from Hotel Management
24 Apr 2023 by Mae, Hotel Management
We wish the guests a fantastic day ahead, but will not recommend them to any home-sharing environment, hotel might suit them better if budget would ever allow. The review tells more about guests than about the accommodation and resort: Pico de Loro Cove is world-class 5-start resort-community 2 hours away from Manila, offering exclusive experience in protected area with untouched nature surrounding the resort :) Exclusive 5-start resort has several restaurants, even 24-7 and with room service, food price is considered to be normal unless not having budget for staycations of this type :) Wifi is free and provided complimentary by the resort, technicians are available on standby in the resort 24-7. Water heater is installed, it is a direct heater type, heating warm water directly as long as warm water is used :) We expect our guests to be literate enough to read and comprehend services offered, services available on request, technicians on standby. We refer instead to hundreds of satisfied guests' reviews and superhost status :)
by A verified traveler
Posted 14 Nov 2022
The pool is great. The condo is affordable. Members and staff are approachable. Really good place for vacation.
Comment from Hotel Management
14 Nov 2022 by Mae, Hotel Management
Dear Ms Bebelyn,Thank you once again for giving us the opportunity to welcome you @ our place!It will be a great pleasure to welcome you back soon again, please have OurPlacePicoDeLoro in mind for your future stays at Pico de Loro Cove and Calayo Cove! :)Thank you and with best regards,Mae :)
by A verified traveler
Posted 14 Dec 2020 on Hotels
Comment from Hotel Management
15 Dec 2020 by Mae, manager, Hotel Management
Guest failed to read listing details prior and after booking for unknown reason; guests might be better suited for hotel environment
by A verified traveler from Laguna
Posted 24 Nov 2019
The property
was good and the whole place was very good as well.
The only thing was, we meet the contact person at the lobby for us to pay the entrance fee but we didn't get any receipt at all.
Then we need to pay a deposit and tax which I noticed the receipt was not even an official one.
I would suggest to ask the customer in the main reception to pay everything in their rather than installment. Thank you
Comment from Hotel Management
24 Nov 2019 by Mae, Hotel Management
Dear Fely, glad to hear that you confirmed exclusivity of the resort and the property! Please be reminded that extra fees to be paid upon arrival are stated in Expedia and Traveloka listing details and booking confirmation: club guest registration fee, cleaning fee and local tax. Fees are coming with receipt, you get also SM Advantage points as it is SM property, PWD and seniors have discounts on the registration fees and purchases inside the premises :) We wish you a nice day ahead!
by A verified traveler
Posted 29 Oct 2019 on Hotels
Comment from Hotel Management
29 Oct 2019 by Mae OurPlacePicoDeLoro, Hotel Management
Dear Mario, Thank you once again for giving us the opportunity to welcome you at Pico de Loro Cove Beach & Country Clubs and Resort! It will be a great pleasure to welcome you back soon again, please have OurPlacePicoDeLoro in mind for your future stays at Pico de Loro Cove Beach & Country Clubs and Resort! :) Thank you and with best regards, Mae :)
by A verified traveler
Relaxing Stay
Posted 12 Sep 2019 on HotelsEnjoyable and Relaxing Experience
Comment from Hotel Management
12 Sep 2019 by Mae OurPlacePicoDeLoro :), Hotel Management
Dear Cely,
Thank you once again for giving us the opportunity to welcome you at Pico de Loro Cove Beach & Country Clubs and Resort!
It will be a great pleasure to welcome you back soon again, please have OurPlacePicoDeLoro in mind for your future stays at Pico de Loro Cove Beach & Country Clubs and Resort! :)
Thank you and with best regards,
Mae :)
