Ratings based on 1,430 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The air conditioning made it extremely cold. We were all freezing. The dinning room was so cold!!! The piano room even colder. I turned off the air in off in my room and the maids would turn it back on. Never thought I’d go to Bahamas to freeze coming from Canada
by A verified traveler
Posted 22 Nov 2024
Walkable to the beach and the food service is excellent
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
thanks so so much
by A verified traveler from Cheshire
Posted 22 Nov 2024
Beautiful beach, friendly staff, fun games and entertainment
Comment from Hotel Management
22 Nov 2024 by Manager, Hotel Management
thanks so so much
by A verified traveler
Posted 22 Nov 2024
Food is below subpar. No snacks or room service.
Comment from Hotel Management
22 Nov 2024 by Karen, Hotel Management
Thanks for your feedback! While we don’t offer room service or snacks in every room, our gift shop is stocked with a variety of goodies to satisfy your cravings. After all, who doesn’t love a little snack shopping spree? We’re a budget-friendly all-inclusive, so we aim to keep things simple, but we hope you found everything you needed for a great stay. See you again soon (with snacks in hand)!
by A verified traveler
Posted 22 Nov 2024
Staff were very helpful and friendly.
Comment from Hotel Management
22 Nov 2024 by manager, Hotel Management
Thank you for your kind words! Our team believes that a smile and a little extra kindness go a long way – and it sounds like they hit the mark during your stay. We'll be sure to share your praise with the team; it’s sure to keep the good vibes flowing. Looking forward to welcoming you back for more top-notch hospitality!
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Karen, Hotel Management
Looks like we missed the mark! We promise we’re more fun than a blank review!
by A verified traveler
Posted 22 Nov 2024
During my stay, I found the property to be under construction, resulting in a messy pool area that was not conducive to relaxation. Additionally, I encountered challenges with the staff, who did not exhibit the level of friendliness and professionalism I expected. There were instances where I felt ignored, particularly when greeting the staff with a simple "good morning". It seemed their responses were forced, if they responded at all.
Regrettably, the property did not meet my expectations, and as a result, I would explore alternative accommodations when visiting the Bahamas in the future.
Comment from Hotel Management
22 Nov 2024 by Karen, Hotel Management
thanks
by A verified traveler from Coatsville
Posted 22 Nov 2024
It's a laid-back atmosphere. Service and food was excellent. It's an older resort but kept very clean.
Comment from Hotel Management
22 Nov 2024 by Manager, Hotel Management
thanks so so much
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Manager, Hotel Management
thank you so much
