Ratings based on 981 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Not impressed with integration to the Expedia App. This trip did not show up on my expedia account.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Hello Brenden - We are sad to see a very low rating due to an issue with your booking channel/account rather than the hotel experience. Thank you for sharing.
by A verified traveler
Posted 17 Nov 2024
I did not like that there wete no microwaves available for use at the property. Not only this, but for the price, the upkeep or look ofcthe bathrooms and the carpeting in the rooms would have been in better shape.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Hi Regina, please accept our apologies for not exceeding your expectations. Just to clarify we do have a microwave oven available 24 hrs down at our marketplace. Thank you for sharing your experience, we hope to see you again soon!
by A verified traveler
Posted 15 Nov 2024
An item was stolen from our room , presumably by a cleaning staff member
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Hi Peter, we are truly sorry to hear about the missing item. I can assure this is not the norm; however, we are addressing your concern as we speak. Thank you for letting us know.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Hi Jeanne! Thank you for your 5-star rating! We are very please to learn that you enjoyed your stay with us! Please come back again soon!
by A verified traveler
Posted 5 Nov 2024
The bed was so hard that I might as well have slept on the floor. There was no hot water. The room never cooled off. The condition of the furniture was beaten up and terrible. The was not enough parking.
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Andrew - please accept our deepest apologies for not meeting your expectations. We are very sorry; it seems there were several issues that impacted your stay. We appreciate your feedback and will address your concerns immediately. Thank you for letting us know. We hope to get another opportunity to serve you again soon.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by General Manager, Hotel Management
Thank you, Robert, for your 5-star rating!! We appreciate you!!
by A verified traveler
Posted 2 Nov 2024
Property manager accommodated us when our bathroom was dirty in the first room we got. Not many amenities for the price and it’s not much to do in this area. And the lake is pretty gross looking.. not really a view
Comment from Hotel Management
2 Nov 2024 by General Manager, Hotel Management
Hi Michelle- please accept our apologies for not being able to exceed your expectations. We appreciate your feedback and will work harder to improve!
by A verified traveler from San Diego
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
We appreciate your 5-star rating, Shannon! We'd love another opportunity to serve you again soon!
by A verified traveler from Princeton
Posted 20 Oct 2024
Convenient
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Hi Venkataramana; please accept our apologies as your rating indicates we could not exceed your expectations. We are truly sorry. We will work harder to improve our guest experience! Thank you for sharing your feedback!
by A verified traveler
Posted 16 Oct 2024
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Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Thank you, Priscilla, for your 5-star rating! We appreciate you!
