Ratings based on 1,933 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Hotel is very clean and staff is very friendly.
by A verified traveler
Posted 3 Jan 2025
Good
by A verified traveler
Posted 3 Jan 2025
😢
Comment from Hotel Management
3 Jan 2025 by Erica, Hotel Management
Hi Daniel,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience wasn't up to expectations. We strive to provide all our guests with the best service possible, and we'd love to know how we can improve. If you're open to sharing more about what went wrong or what we could have done differently, please don't hesitate to reach out. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 3 Jan 2025
I wasn’t aware the rooms wouldn’t be cleaned everyday, it was later when we found out we could order room cleaning through the TV. Overall great place and a great experience. We went to the NYE party and had an amazing time. This was our first trip to Nashville and we plan on coming back in the next few years
Comment from Hotel Management
3 Jan 2025 by Erica, Hotel Management
Thank you so much for your thoughtful review! We're thrilled to hear that you had a great experience, from the NYE party to your overall stay. We apologize for any confusion about the room cleaning process; we're glad you discovered the option through the TV. We'll certainly take your feedback to heart and continue to make things as clear and convenient as possible for our guests.We can't wait to welcome you back on your next trip to Nashville!
by A verified traveler
Posted 2 Jan 2025
The hotel was fine for what it was, but it didn’t leave a lasting impression. the rooms felt dated, and the cleanliness could have been better.
Comment from Hotel Management
3 Jan 2025 by Erica, Hotel Management
Thank you for taking the time to share your feedback. We’re glad to hear that your stay met your expectations, however regret not leaving a great impression. We truly value your comments, as they help us continually improve our guest experience. We'll be sure to address the areas you mentioned to ensure a more polished experience for future stays.We hope to have the opportunity to welcome you back and provide a more memorable stay next time.
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Natalie, Hotel Management
Thanks for your review Charles!
by A verified traveler
Posted 2 Jan 2025
unique customer service. huge shower room
Comment from Hotel Management
2 Jan 2025 by Natalie, Hotel Management
Thanks Karli! Glad you enjoyed your stay!
by A verified traveler
Posted 1 Jan 2025
We had a pleasant stay at this property overall, but we encountered an issue on New Year's Eve. We returned to our rooms around 1am to find a loud, club-like atmosphere that persisted until 2am, followed by loud music on our floor until about 4am. It was frustrating and made it hard to sleep, especially since we specifically chose this property to avoid the noise of the downtown area. Fortunately, the other nights were much more peaceful and enjoyable.
Comment from Hotel Management
2 Jan 2025 by Erica, Hotel Management
Dear Megan,Thank you for sharing your feedback with us. We're pleased to hear that your overall stay was enjoyable and that the other nights were peaceful.We understand that the noise on New Year's Eve was an inconvenience, and we appreciate your understanding. Our property sometimes hosts special events during the holidays, and while we aim to keep things balanced, we certainly recognize the importance of a quiet atmosphere for all of our guests.We’re grateful for your feedback and look forward to welcoming you back in the future. If there's anything we can assist with to make your next stay even better, please don’t hesitate to let us know!
by A verified traveler
Posted 1 Jan 2025
I loved the at it was pet friendly. I didn’t like that we stayed on New Year’s Eve and wasn’t told ahead of time that the roof would be closed to the hotel guest if we didn’t purchase a $250 ticket to the closed party. Other than that. It always great.
Comment from Hotel Management
2 Jan 2025 by Erica, Hotel Management
Dear Devon,Thank you for your wonderful feedback! We’re so happy to hear that you enjoyed our pet-friendly accommodations during your stay.We also appreciate you sharing your thoughts about the rooftop event on New Year's Eve. While the event was advertised through several channels ahead of time, we understand that it may not have been as clear as we intended. Our goal is always to keep our guests informed, and we’ll certainly take your feedback into account to improve communication in the future.We’re thrilled to hear that, aside from this, your stay was great, and we look forward to welcoming you back soon!
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Erica, Hotel Management
Thank you so much for your review! We’re delighted to hear that you had a great stay with us. Your feedback means a lot to us, and we hope to welcome you back soon for another wonderful experience.
