Ratings based on 1,210 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Franklin Park
Posted 24 Nov 2024
Great hotel..delicious breakfast options and close to all the action in town. Highly recommend
Comment from Hotel Management
24 Nov 2024 by GM, Hotel Management
Dear Joyce, We love knowing that our breakfast and location earned your high recommendation! We enjoyed hosting you and hope to welcome you back very soon. Thank you for staying with us. Best, Howard Loggins, GM
by A verified traveler
Posted 23 Nov 2024
The staff was very and great room service was great.Valet parking staff very friendly and helpful.
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Dear Phyllis, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you, especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Howard Loggins, GM
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Dear Steven, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Howard Loggins, GM
by A verified traveler
Posted 20 Nov 2024
Great location
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Dear SANDRA, It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and your taking the time to share your thoughts. Thank you for staying with us, and please come again soon! Best, Howard Loggins, GM
by A verified traveler
Posted 19 Nov 2024
Staff where very unhelpful when asked about booking taxis where told no use online services. When asked about how to book tickets for local attractions oh we don’t know look on online. When asked about booking extra night answer again was oh just go online and book it. Front desk and valet staff not helpful at all.
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Ashley, Thank you for the review. I apologize that you found our customer service lacking. We strive to earn the recommendation of all our guests, and we fell short on this trip. On behalf of the entire staff, we would love to better serve you on a return trip if given the chance. Sincerely, Howard Loggins, GM
by A verified traveler
Posted 18 Nov 2024
Everything we needed was provided in the room. Felt like a flat.
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Sabrina, We are delighted to have met all your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Howard Loggins, GM
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Lauren, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Howard Loggins, GM
by A verified traveler
Posted 17 Nov 2024
This property was amazing! I did not realize it had a whole small kitchen in the room we booked! I love having the option to cook! I was only a little disappointed about the rate it cost to park the car. I feel like it should be included with the room rate and then the top could be in addition to.
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Dear Amanda, Thanks for taking the time to share your experience. Along with providing us with one area of opportunity, your feedback serves as encouragement to our associates. It's wonderful to know you enjoyed our well-designed rooms and fully equipped rooms. We appreciate your recommendation, but the highest form of praise would be your return! Best, Howard Loggins, GM
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Dear Jacquelyn, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Howard Loggins, GM
by A verified traveler
Posted 17 Nov 2024
Breakfast was cold and seemed very unorganized lack of food and drink for guests
Bedding was unfortunately requested different pillows but never got changed out
Staff was 50/50 some pleasant other could careless
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Dear Todd, Thank you for your review. I sincerely apologize for your disappointing breakfast experience, and I never want to leave you with a negative impression. I also regret that we did not provide you with additional pillows. Please know that I will address your feedback with our team, and we will take further steps to ensure we are doing everything possible to better serve our guests. We hope you will consider staying with us again in the future. Sincerely, Howard Loggins, GM
