Ratings based on 984 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The front desk worker was rude and sarcastic.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Thomas, We are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated by our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.The Capitol Hotel
by A verified traveler from Broken Hill
Posted 18 Nov 2024
Nice rooms
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Britt, We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.The Capitol Hotel
by A verified traveler
Posted 18 Nov 2024
Great property. Booked here because it split up our 10 hour drive from Southwestern Ontario to Nashville. Great staff, nice room, 2 mns off the highway and a good deal. Breakfast was great as well, felt very safe here, gym was descent and the pool looked great but we didn’t use the pool… maybe next time. We woyld stay here again.
Comment from Hotel Management
18 Nov 2024 by The Capitol Hotel, Hotel Management
Dear Brent, We are thrilled to know that you loved our well-kept property along with our location was ideal for your plans. We also appreciate you mentioning our relaxing accommodations in addition to our devoted associates and that you found us at an excellent value. We are also glad to know that you loved our breakfast offerings and the time spent utilizing the amenities. Thank you for your recommendation to The Capitol Hotel Downtown, Ascend Hotel Collection to future travelers; we look forward to welcoming you back to the area.The Capitol Hotel
by A verified traveler
Posted 15 Nov 2024
It was more of a motel.
Comment from Hotel Management
16 Nov 2024 by The Capitol Hotel, Hotel Management
Dear Yolanda, We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Thank you for choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.The Capitol Hotel
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by The Capitol Hotel, Hotel Management
Dear Ryan, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Capitol Hotel Downtown, Ascend Hotel Collection; we hope to see you again soon. The Capitol Hotel
by A verified traveler
Posted 14 Nov 2024
On-site in /out parking, breakfast bar, updated rooms, walkable to all Downtown Nashville museums, concert halls , bars& restaurants.
Comment from Hotel Management
15 Nov 2024 by The Capitol Hotel, Hotel Management
Dear Constance, It is delightful to know our prime location with proximity to restaurants, bars, and other attractions perfectly suited to your plans. We are also thrilled to learn that you loved our well-appointed accommodations along with our breakfast buffet and the parking. Thank you for the excellent review of The Capitol Hotel Downtown, Ascend Hotel Collection; we look forward to welcoming you back to the area.The Capitol Hotel
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by The Capitol Hotel, Hotel Management
Dear Michelle, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you at The Capitol Hotel Downtown, Ascend Hotel Collection, and we look forward to another opportunity to welcome you back soon.The Capitol Hotel
by A verified traveler
Posted 11 Nov 2024
Great property. Close to everything. I wish the rooms were a bit bigger but still very acceptable.
Comment from Hotel Management
11 Nov 2024 by The Capitol Hotel, Hotel Management
Dear Michelle, We are thrilled to read that you thoroughly loved our well-kept property along with our convenient location. Having said that, we have taken additional note of your comments regarding the size of your rooms as we are always looking for ways to enhance our guest experience. Thank you for the wonderful review of The Capitol Hotel Downtown, Ascend Hotel Collection; we look forward to your return.The Capitol Hotel
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by The Capitol Hotel, Hotel Management
Dear Ethan, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection, and we look forward to another opportunity to welcome you back soon.The Capitol Hotel
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by The Capitol Hotel, Hotel Management
Dear James, We are disappointed if you had any issues that kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.The Capitol Hotel
