Ratings based on 987 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Octave,We are thrilled to hear you had such an excellent experience at our hotel! Our team looks forward to welcoming you back soon for another memorable stay.
by A verified traveler
Posted 14 Nov 2024
I stayed 3 nights and had to get 4 new keys over my stay. This was most frustrating at midnight coming back after a long day of wedding festivities -- my key would not open the door -- the person on site was wonderful but apparently upper management is unreachable.
It took the very kind overnight worker several phone calls to the owners personal phone before anyone in management even responded. She used every electronic option available and tried every old-school, metal key at her disposal.
I was outside of my room for over an hour not only frustrated but trying to figure out what I would do if I couldn't get into my room
Management would not speak to me Monday night, and the staff during the day told me all I could do was leave a note that they would send along.
I've asked about some compensation but will be stopping payment on my credit card due to their lack of any response.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello ellen, I apologize for the inconvenience you experienced during your stay. Our team appreciates your feedback and is constantly working to improve our services. If you have any further concerns, please feel free to reach out to our management team directly for assistance. Your feedback helps us enhance the guest experience for future stays.
by A verified traveler
Posted 10 Nov 2024
I booked this hotel for the indoor pool only to get there and the pool was disgusting. So disappointed
The girl checking us in was just very unprofessional, and had absolutely no customer experience. The gentelman was amazing
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Makesha, We value your feedback and apologize for any inconvenience you experienced. We appreciate your recognition of our staff and will address your concerns internally for improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 9 Nov 2024
Stayed here for a softball tournament. Picked the property for the indoor pool, breakfast and closeness to the fields. It was 65 degrees outside when we arrived and was immediately told the pool was closed due to the temperature outside. When i asked what that had to do with the "indoor" pool, I was told its only half indoors. The pool had a transition to the outside pool. The free breakfast consists of waffles that stick to the iron when you cook them, some oatmeal, cereals and juice. Our room come with used toilet paper in he toilet, dirty bed covers and mold on the shower curtain. The room was musty and the air conditioner made it stink worse.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Derek,We value your feedback and regret to hear about the challenges you faced during your recent stay. Our indoor pool has a unique design with a section connected to the outside area for a seamless experience, which may have caused confusion. Regarding the cleanliness issues in your room, I recommend reaching out to our management team directly for further assistance and resolution. Thank you for bringing these concerns to our attention so we can address them appropriately.
by A verified traveler
Posted 29 Oct 2024
The bed was hard
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello debbie, We regret to hear that you found the bed to be hard during your stay. Your feedback is valuable, and we will share it with our team for future improvements. Rest assured, we strive to provide a comfortable experience for all our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 24 Oct 2024
Front desk would not answer
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Christina, We regret to hear about your experience with our front desk. Your feedback is valuable and will be shared with the team for improvement. For further assistance, please reach out to our management directly.
by A verified traveler
Posted 22 Oct 2024
The continental breakfast included bread and jelly, and waffles with a broken waffle maker. The room was dirty
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Ashlee, We appreciate your feedback on the breakfast options and apologize for any inconvenience caused by the waffle maker. Your comments about the cleanliness of the room have been noted for future improvements. Kindly refer to our management for further assistance regarding your experience.
by A verified traveler
Posted 18 Oct 2024
Bugs! There was an earwig bug in the bed. Pools were closed down, cig burns on all the blankets, remote didn't work, (batteries held in with scotch tape). The entrance road is not marked, hard to access. Best thing about it is the waffle house in walking distance.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Jeanna, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello William,We are thrilled to hear that you enjoyed your stay with us! Please do not hesitate to reach out if you have any further comments or if there is anything we can assist you with. Safe travels!
by A verified traveler
Posted 16 Oct 2024
Nice owners. In great need of updating. You get what you pay for but Wow.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Rebecca, Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. Your input helps us provide a better experience for all our guests. We hope to welcome you back in the future for an updated stay.
