Ratings based on 953 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
ا
Comment from Hotel Management
27 Dec 2024 by LeAnn, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.
by A verified traveler
Posted 24 Dec 2024
Nice, clean, updated hotel with friendly staff!
Comment from Hotel Management
25 Dec 2024 by CHRIS S., Hotel Management
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
23 Dec 2024 by LeAnn, Hotel Management
Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.
by A verified traveler
Posted 21 Dec 2024
Todo excelente, muy limpias las instalaciones pero en la comedor y cocina era un caos, muy pequeño para muchas personas
Comment from Hotel Management
21 Dec 2024 by CHRIS S., Hotel Management
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
by A verified traveler
Posted 21 Dec 2024
The staff was very helpful! They did more than what they needed to, thank you!
Comment from Hotel Management
21 Dec 2024 by CHRIS S., Hotel Management
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by LeAnn, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.
by A verified traveler
Posted 15 Dec 2024
It was a safe and quiet environment
Comment from Hotel Management
16 Dec 2024 by Chris S., Hotel Management
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
by A verified traveler
Posted 15 Dec 2024
Great location
Comment from Hotel Management
15 Dec 2024 by LeAnn, Hotel Management
It’s great to know that your stay with us at Sonesta was as enjoyable as we hoped it would be. We will be sure to share your fantastic comments with our housekeeping and maintenance teams, who take special pride in the upkeep of our rooms. We’re looking forward to having you again as our guests!
by A verified traveler
Posted 10 Dec 2024
Easy access to highways, which put our Nashville destinations in easy reach. No dining options in the hotel or within walking distance, which would have been nice. The staff were helpful and pleasant, and our stay was very enjoyable at a reasonable price.
Comment from Hotel Management
10 Dec 2024 by LeAnn, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by LeAnn, Hotel Management
Thank you for your kind comments and for choosing Sonesta. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.
