Ratings based on 40 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Aug 2024
The property initially looked beautiful but after looking around everything was filthy. There were food splatters all over the wall behind the stove and we never cooked anything. Doors and cabinets needed cleaning. The baseboard in the bedroom looked like someone spilled coffee on it. We were on the first floor and most of the windows were unlocked when we got there. Some didn’t even lock!! We had set a few new bags of chips on the counter and the next morning there was rat poop all over the counter and stove and they had shredded the chip bags. I know it was not a mouse because the poop was the size of a sunflower seed! We threw all our food away and wiped down the counter but it shows up the next day! The company offered to move us to the room across the hall but rats are in the building not just one room. They also offered a room two miles away but is was less than 24 hours before we were leaving and to pack up 4 people would have been a pain. The people upstairs were loud and banged around quite a bit and we woke up every morning at 3 am to trucks emptying dumpsters that sounded like they were right outside our window. Had the place been clean and rodent free I could have let the noise go but it just added to my disgust. They refunded $50 for the inconvenience after sending them pictures of the rat poop but that wasn’t even worth time time it took me to complain.
Comment from Hotel Management
9 Aug 2024 by Sonder, Hotel Management
We're truly sorry for your disappointing experience, Lindsay. The issues you encountered with cleanliness and pests are disappointing, and we sincerely apologize for the distress this caused you. We take your concerns very seriously and will conduct a thorough review to ensure these problems are resolved. Your experience does not reflect the standards we aim to uphold, and we hope you will give us another opportunity to provide the high-quality stay you deserve.
by A verified traveler
Posted 9 Jul 2024 on Hotels
by A verified traveler
Clean and convenient
Posted 6 Apr 2024 on HotelsClean, comfortable and great location. I think someone was giving a hippo tango lessons upstairs, though. It’s irritating that they make us not only pay for my own TV source (e.g. Hulu), but mow also pay for Chromecaster just to watch TV at the end of the day. Also note that the ground floor looks out into a parking lot and sidewalks, so you have to keep the curtains closed if you don’t want to feel like you’re in a fish bowl. Otherwise, it’s a fine place to stay.
by A verified traveler
Posted 2 Apr 2024 on Hotels
by A verified traveler
Posted 5 Mar 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by Sonder, Hotel Management
Thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.
by A verified traveler
Posted 29 Dec 2023
Only thing that was disappointed about was that there was no recycling at the place. Love the ability to walk to most places like restaurants, grocery stores, pharmacies, clothing stores and close to bus stop. Taxis were easy to find and get a hold of. Just would like to see a recycling bin. Love the area and the fact there was a Dunkin' Donuts across the street. Love the fact Martin's BBQ was just down the street. It was very easy to get around and people in the area very friendly. Love Nashville Tennessee and love the area a whole lot. Nice place and would recommend.
Just wish there was recycling around!
by A verified traveler
Definitely not worth the money…poor customer suppo
Posted 10 Dec 2023 on HotelsThe beds were hard like very hard. The shower had absolutely no water pressure. The house has extremely thin walls and so the noise from the other units is very loud. This is a first floor apartment. The biggest issue I had was that the tv was not working so I called for assistance. They said they would send someone within 12 hours and asked if it was ok for someone to come in while we were out and I said no. Then they CAME IN ANYWAY!!! I spoke to a Sonder rep who apologized but it didn’t change the fact that they entered after I explicitly asked them not to
Comment from Hotel Management
8 Jan 2024 by Sonder, Hotel Management
Hi Holly, Your feedback is important to us. We’re sad to see your stay fall below our standards. Please accept our apologies for the trouble with the bed and water pressure. We’ll take a look at these and ensure any present issues are attended to. We’re incredibly sorry for entering your space after being asked not to. We’re reviewing this with our team to ensure it doesn’t happen again. If given the opportunity, we’d love to make this up to you.
by A verified traveler
Could’ve been great.
Posted 4 Dec 2023 on HotelsIt was a cool place and clean but it could use a coat of paint. The heat didn’t work so well, investigating on the last day I found the filter blocked with dirt.
Also, we were in apt number 1 on the first floor and found most of the windows unlocked. Yikes
Comment from Hotel Management
8 Jan 2024 by Sonder, Hotel Management
Hi John, your feedback is appreciated. We apologize for the maintenance issues within your room. We're actively addressing these issues and appreciate you bringing them to our attention. We hope to host you again and show you a better experience.
by A verified traveler
Posted 21 Nov 2023
Couldnt get tv to hook to wifi
by A verified traveler
Posted 28 Oct 2023
This is a great property that is walkable to downtown! Lots a great restaurants. The apartment is older with that older charm like hardwood floors and there is lots of room!
