Ratings based on 408 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Typical Nashville City Hotel Good Workers Clean Hotel....The Area itself
Comment from Hotel Management
18 Dec 2024 by Manager, Hotel Management
Hello Jennifer, We appreciate your positive feedback on our dedicated team and clean accommodations. Should you have any specific concerns regarding the area, we recommend reaching out to local authorities for further assistance. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 14 Dec 2024
Didn't like area or doors to the outside on a busy road. Room we saw was smoky. Very noisy
Comment from Hotel Management
17 Dec 2024 by Manager, Hotel Management
Hello Annita, We're sorry to hear that the location and room fell short of your expectations. Your feedback is valuable, and we appreciate you sharing your experience. We strive to improve our services continuously. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 6 Dec 2024
This property was absolutely disgusting. I checked in and immediately checked out after seeing the room. The bed was stained the room smelled, the lobby smelled, the area was uncomfortable. Not worth the money at all. I left and went to a different place immediately. And was not able to get a refund I have photos of how nasty the room was. Don’t book this place. Spend the money get better!
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Sadie,We are sorry to hear about your experience at our property. We take all feedback seriously and will address the issues you mentioned with our team. Please feel free to contact management directly with any further concerns. Your feedback is valuable as we work to improve our services.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Manager, Hotel Management
Hello jeremy, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us so we can address any concerns you may have. We value your feedback and would appreciate the opportunity to make things right for you.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Hello LaToyia, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have had during your time with us. We value your feedback and would appreciate the opportunity to address any issues you experienced.
by A verified traveler
Posted 19 Nov 2024
Great value. In an industrial area with trains. Room was well taken care of and clean but dated. Would stay again for the $$ compared to others in the area.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Cody,We are pleased to hear that you found good value during your stay and that your room was clean. We appreciate your feedback and hope to welcome you back if your travels bring you to the area again.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Elizabeth, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 10 Nov 2024
Actually didn’t know it was legal to rent hotel rooms in this condition. I don’t leave reviews but the 8 stars on this must have been paid for and want this not to happen to someone else. Cockroaches, floors hadn’t been mopped in what looked like a year, food and crumbs all over the floor, stains on the sheets, hair in the sheets…
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Carla,We take all guest feedback seriously and will address these concerns internally to ensure a better experience for future guests. Thank you for sharing your experience with us.
by A verified traveler
Posted 9 Nov 2024
Scary and staff seems to be involved
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Tessa,We take all feedback seriously and will address your concerns with the team accordingly. Thank you for bringing this to our attention and please contact management directly for further assistance on the matter.
by A verified traveler from Fitzgerald
Posted 28 Oct 2024
I liked it had elevators.
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Demetrius,We're pleased to hear you appreciated the convenience of our elevators during your stay. Guest feedback like yours helps us improve our services. If you have any further comments or suggestions, please don't hesitate to reach out to us.
