Ratings based on 992 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Hotel Manager, Hotel Management
Dear Gary,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hotel Manager, Hotel Management
Dear Ciro,Thank you for your stay and the glowing 5-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly! Sincerely, Hotel Manager
by A verified traveler from Sycamore
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the fantastic 5-star rating! We’re delighted to hear you had such a wonderful stay. We look forward to welcoming you back for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Hotel Manager, Hotel Management
Dear Doug,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
It was cool
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Brandon,Thank you for your feedback! We're glad you had a cool experience with us. We strive to create an enjoyable and memorable environment, so it's great to hear you had a positive visit. Whether it’s our amenities, the ambiance, or dedicated team, we’re here to make every stay special. We’d love to welcome you back for another relaxing and fun experience soon. Sincerely, Hotel Manager
by A verified traveler
Posted 17 Oct 2024
The property wasn't dirty, but felt old and neglected in many subtle ways. Areas smelled like smoke and hallways felt muggy. First room had no working AC, but hotel staff was kind and gave us another room. Breakfast was okay. Wasn't a horrible stay, but family complained and so wouldn't be back. But would work if on a budget and did not have very high expectations.
Comment from Hotel Management
18 Oct 2024 by Hotel Manager, Hotel Management
Dear Billy,We appreciate your feedback about the property and are sorry to hear that you felt it was old and neglected in some areas. We apologize for the inconvenience with the air conditioning and are glad our staff was able to assist you with a new room. We’ll take your comments regarding the breakfast and overall atmosphere to heart as we work on improvements. We understand the importance of meeting expectations and hope you might consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear April,Thanks for the stay but sad to see the two stars. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler from Bronx
Posted 30 Sep 2024
Roach Motel it was. We were killing roaches the whole night. Bathroom was disgusting. Room was old, needs updating. Hallways smelled musty. Should I go on? Don't stay there.
Comment from Hotel Management
1 Oct 2024 by Hotel Manager, Hotel Management
Dear Francia,We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Sep 2024
Older motel but very clean. Fontstaff very friendly and helpful when our tv did not work moved us and
Comment from Hotel Management
27 Sep 2024 by Hotel Manager, Hotel Management
Dear Jackie,Thank you for your feedback! We're glad to hear that you found the motel clean and that our front desk staff were friendly and helpful during your stay. We appreciate your understanding regarding the TV issue and are pleased that we could move you to a more suitable room. We hope to welcome you back for another comfortable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Sep 2024
Breakfast was awesome. The staff helpful and very nice. I would definitely be going back.
Comment from Hotel Management
27 Sep 2024 by Hotel Manager, Hotel Management
Dear Jennifer,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the awesome breakfast and found our staff to be helpful and very nice. It’s always great to know that our guests feel welcomed and well taken care of. Your positive feedback encourages us to keep providing excellent service and quality meals. We’re thrilled that you plan to return, and we look forward to welcoming you back for another enjoyable stay. Sincerely, Hotel Manager
