Ratings based on 600 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Convenient to Walmart and shopping.
by A verified traveler
Posted 16 Nov 2024
Comfy and clean stay as always. Staff is helpful and responsive, very nice breakfast.
by A verified traveler
Posted 4 Nov 2024
Nice place to stay the ppl here are very friendly with great personality!! Not to mention the breakfast is banging!!!!
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Jill Hart, Hotel Management
Thank you so much!
by A verified traveler
Posted 29 Oct 2024
Great ppl clean nice
Comment from Hotel Management
31 Oct 2024 by Jill Hart, Hotel Management
Thank you so much!
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Jill Hart, Hotel Management
Thank you!
by A verified traveler from Guerneville
Posted 11 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Jill Hart, Hotel Management
Thank you.
by A verified traveler
Posted 9 Oct 2024
room was just average , noisy, room needs upgrade.
Comment from Hotel Management
10 Oct 2024 by Deep Desai, Hotel Management
Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We understand how important a quiet and comfortable environment is, and we appreciate your comments regarding the noise and room upgrades.Your input is valuable to us, and we are actively working on improvements to enhance our guests' experience. We hope you’ll consider giving us another chance in the future.Sincerely,Deep DesaiGMQuality Inn Gallatin-Nashville Metro6154514494
by A verified traveler
Posted 8 Oct 2024
We stayed from 10/4 to 10/7, we brought in at least 5 rooms of business to the hotel, for a family event. When we arrived the room seemed clean to the eye, smelled good etc. By the second night we started to notice a black place above the bathroom door, we also smelled a smell when in the bathroom area.. busy with event preperations, trying to find a new, close to the venue hotel, hadn't been an option. When we returned to our room on the second day, we noticed our room wasn't cleaned and we had no fresh towels. We go to the desk and tell them our room hadn't been cleaned and we had no clean linens. He asked what room we were in , we told him Our room number, he says, that room gets cleaned on thursdays, it was Saturday. Gross. Our family event was on that next morning, again no time for switching, as we are getting ready for the event , we found a cockroach in our bathroom, 2 dead in the bathroom light and 1 outside the bathroom by the sink. AGAIN GROSS. We had to get to our event, when we returned to the room very late that night, we realized the black spot in the bathroom was actually black mold and it had tripled in size. Needless to say we couldn't wait to check out & get out !! When we informed the front desk, his reply was " hhhmmm" yep thats it...wouldn't recommend unless they renovate the place & start caring about their customers !!
Comment from Hotel Management
10 Oct 2024 by Deep Desai, Hotel Management
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of your room and the presence of mold and pests. This is not the standard we strive to uphold, and we appreciate you bringing it to our attention.We understand how important a comfortable environment is, especially during a family event, and we regret that we fell short. Your feedback regarding the lack of room cleaning and our staff's response has been noted, and we will address this with our team to ensure better service in the future.We are committed to making improvements and hope you will consider giving us another chance in the future, as we take guest feedback seriously and are dedicated to enhancing our facilities and service.Sincerely,Deep DesaiGMQuality Inn Gallatin-Nashville Metro6154514494
