Ratings based on 967 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Customer Care Team, Hotel Management
Hi Grace, Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards, Motel 6Customer Care Team
by A verified traveler
Posted 1 Dec 2024
Exposed wires from wall; The floors were dirty, bedding had cigarette burn holes and there were cockroaches and stink bugs on the wall.
Mattress was cheap and uncomfortable appeared to be quite old and dated
Comment from Hotel Management
2 Dec 2024 by Lisa, Hotel Management
Never meant to disappoint you, Denise! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Lisa
by A verified traveler
Posted 18 Nov 2024
Don’t know where to begin. I guess I good start is: the worst motel I’ve ever stayed. I know the term “ you get what you pay for very well” but no. This was below any standard of any motel even cheaper motels I’ve ever stayed. I travel every weekend so I know it’s terrible when I say it’s terrible. Paintings and nightstand lamps were stolen i think, looked like a prison cell. Hair from previous various guests I’m guessing, everywhere. Shower was full.,. Floors so dirty shoes had to stay on. Yes even in the shower. Mold/ mildew everywhere. Paint was coming off everywhere bc of it. Yes even ceiling. Brown splatter on the walls. Mold in toilet seat. Bathroom fan broken, hence humidity. I wish I could submit photos.
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Traveler,We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.Maz K.#Team6
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Nancy Y., Hotel Management
Thank you for the perfect rating!!Nancy Y.#Team6
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Barbara, Hotel Management
Thank you for rating us with such awesome words, Lb! We will strive to keep up with your expectations every time. Regards, Barbara
by A verified traveler
Posted 4 Nov 2024
The bed was very very hard. Room wasn’t really clean. We were only there for about 12 hours total tho so we dealt.
Comment from Hotel Management
5 Nov 2024 by Brand Experience Team, Hotel Management
Hi Jessica, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Natalie #Team6
by A verified traveler
Posted 2 Nov 2024
Uggghh
Comment from Hotel Management
4 Nov 2024 by Lisa, Hotel Management
Hi, Dylan! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
by A verified traveler
Posted 2 Nov 2024
Dirty
Comment from Hotel Management
4 Nov 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Dylan! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
Hi, Amanda! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Lisa
by A verified traveler
Posted 29 Oct 2024
The reception staff sucks. Rude and disrespectful, except the house cleaner
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
This is not the experience we would like you to have, Damon! We are sorry to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not get repeated. Regards, Lisa
