Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
I didnt like the fact that the lady that was there when I checked out at 8:15 was rude, disrespectful, lazy, and unwilling to property do her job. The to e of voice was beyond disrespectful. I had to take a deep breathe, before i match her energy for energy. I brought 31 bowlers with me, and they all voiced their disapproval
by A verified traveler
Posted 10 Nov 2024
I liked the hotel. It was better than I expected. Clean room. Very soft bed, I slept like a baby. Good breakfast.
Comment from Hotel Management
14 Nov 2024 by Rowena, Hotel Management
Thank you for your positive review and mentioning about the cleanliness and comfort while staying with us Our breakfast was also being compliment about the different varieties .See you again on your next visit .
by A verified traveler
Posted 8 Nov 2024
Very nice and friendly and professional
Comment from Hotel Management
18 Nov 2024 by Rowena, Hotel Management
Armando, Thank you for your feedback. It's great to hear that you enjoyed your stay .Will see you on your next visit in Smyrna .
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by staff, Hotel Management
Thank You
by A verified traveler
Posted 6 Nov 2024
I will be staying there again
Comment from Hotel Management
7 Nov 2024 by Lovie, Hotel Management
Thank You! hope to see you again..
by A verified traveler
Posted 6 Nov 2024
The floor in the bathroom and hall. When I walked out of the shower I pushed the matt so I wouldn't touch the floor.When I was finished the bottom of the matt was dirty.
The room was next to the mechanical room. There was a buzzing sound coming through the wall all night. Lucky for us that we were tired.
Comment from Hotel Management
7 Nov 2024 by Lovie, Hotel Management
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. PLEASE CONTACT SO WE CAN MAKE IT WRITE FOR YOU
by A verified traveler
Posted 2 Nov 2024
Always stay here the service is wonderful
Comment from Hotel Management
4 Nov 2024 by Rowena, Hotel Management
Thank you for your kind words ,and for your excellent rating. We are looking forward for your next visit.
by A verified traveler
Posted 1 Nov 2024
Remote didn’t work to the tv and had to switch rooms cause the air conditioning was messed up . Other than that ok I guess wouldn’t go back tho
Comment from Hotel Management
4 Nov 2024 by Rowena, Hotel Management
We apologize for the inconvenience Yvette regarding on the TV and air condition. We have escalated to our maintenance department to make sure it wont happen again.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Rowena, Hotel Management
Thank you Ted for staying with us ,we are glad that you enjoyed your stay !
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Rowena, Hotel Management
Thank you John for staying with us. We are glad you enjoyed your stay .
