Ratings based on 970 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Very convenient for shopping
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Sheree, it's wonderful to hear you had a great time at Hyatt Place Nashville/Opryland. We are thrilled our location was convenient for your shopping plans. We hope to welcome you back soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
Chris, thank you for choosing to stay with us at Hyatt Place Nashville/Opryland. We're delighted you had a positive experience and look forward to welcoming you back soon.
by A verified traveler
Posted 17 Nov 2024
The mattress in room 328 needs replacing and the ice machine on floor 3 needs repairing
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
Darrell, thank you for sharing your feedback. It's great to know your experience was positive overall at Hyatt Place Nashville/Opryland. The hotel team appreciates your insights and will certainly look into the concerns you mentioned. We hope to welcome you back soon.
by A verified traveler
Posted 15 Nov 2024
Nice place, breakfast was very good.
Comment from Hotel Management
16 Nov 2024 by Customer Service, Hotel Management
Wanda, we're delighted you loved your experience at Hyatt Place Nashville/Opryland. It's wonderful to hear that you enjoyed the breakfast. We look forward to welcoming you back in the future.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Customer Service, Hotel Management
John, thank you for staying with us at Hyatt Place Nashville/Opryland. We hope you enjoyed your visit and look forward to welcoming you back in the future.
by A verified traveler
Posted 13 Nov 2024
Nice and quiet
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Elizabeth, it’s great to know you had a pleasant stay at Hyatt Place Nashville/Opryland. We're glad you found the atmosphere to be peaceful. We hope to welcome you back for another enjoyable visit soon!
by A verified traveler from Wilmington
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Alma, thank you for staying with us at Hyatt Place Nashville/Opryland. We’re thrilled you had a positive experience and hope to welcome you back soon.
by A verified traveler
Posted 12 Nov 2024
Mason was very helpful showing us the area around Opryland. Showed us best places to park and go!
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Joline, we are thrilled you enjoyed your stay at Hyatt Place Nashville/Opryland. Mason is delighted to have been able to assist you in exploring the area and sharing local tips. We hope to welcome you back for another wonderful visit!
by A verified traveler
Posted 11 Nov 2024
Hotel was understaffed. Basic room cleaning services were subpar. Front desk staff were not particularly helpful.
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Timothy, thank you for sharing your feedback. It is important for us to provide a high-quality experience, and it seems your visit fell short in a few areas. Your comments have been noted, and the matters you mentioned are taken seriously. We do appreciate your perspective and hope for another opportunity to better serve you. Safe travels.
by A verified traveler
Posted 10 Nov 2024
Advertising a bar and restaurant… Theresa very small bar area and there is no restaurant! The breakfast buffet had a great selection. The area you eat in is dirty, nobody cleaned the carpet floors where people ate and there were crumbs and food all over the floor. The front desk fuel could have cleaned up after breakfast but chose a to sit on her phone instead.
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Mandy, thank you for sharing your thoughts. The feedback regarding the dining and breakfast area has been noted and will be shared with our team. It’s wonderful to hear you enjoyed the breakfast buffet selection.
