Ratings based on 726 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
They were accommodating to the internet issues and helped me figure out a way to get a good connection
by A verified traveler
Posted 31 Dec 2024
Very friendly staff.
by A verified traveler from Platte City
Posted 25 Dec 2024
The person checking us in wasn’t very welcoming or friendly. I was told I had only purchased one breakfast—not two. The second breakfast was another $10. The original room price was $89. The option was “Breakfast for two—$10” which is what I chose. This made the price of the room $99. She said I hadn’t paid enough and expected us to pay the additional $10 even though I explained the Expedia website offered breakfast for 2 for $10. A second staff member listening to our conversation instructed her to ‘comp’ the second breakfast which she did. The hotel and Expedia need to clarify the costs. I’ve never had any issue like this before.
The room was nice and floors were vacuumed. The bathtub faucet appears to need repair. The doors, woodwork and bathroom walls could use a good scrubbing. It was quiet—no noise from the hallway or outside. My husband liked the bed.
The breakfast staff were very friendly as was the morning desk person. Breakfast consisted of scrambled eggs, turkey sausage patties, bacon, thick gravy & biscuits. There was yogurt, fruit, some pastries. I didn’t find the premade oatmeal appetizing. Orange juice was good.
I would stay there again but would opt to have breakfast some other place.
by A verified traveler
Posted 15 Dec 2024
Very nice staff, great breakfast, very convenient area and nice room.
Comment from Hotel Management
22 Dec 2024 by Kiran, Hotel Management
Dear Valued Guest,Thank you for your fantastic review! We’re so glad to hear that you enjoyed the service from our staff, the great breakfast, and the convenience of our location. It’s wonderful to know you found your room to be nice as well!We look forward to welcoming you back for another great stay at Holiday Inn Franklin Cool Springs!Best wishes,
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Kiran, Hotel Management
Dear Valued Guest,Thank you for your positive feedback! We're so glad to hear that everything was good during your stay with us. Your satisfaction is our top priority.We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 11 Dec 2024
Evrihing is goog
Comment from Hotel Management
22 Dec 2024 by Kiran, Hotel Management
Dear Valued Guest,Thank you for your positive feedback! We're so glad to hear that everything was good during your stay with us. Your satisfaction is our top priority.We hope to welcome you back soon!Best regards,Kiran Banoth
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Hiren Dayaramani, Hotel Management
Thank you for your feedback !
by A verified traveler
Posted 27 Nov 2024
Good location
Comment from Hotel Management
27 Nov 2024 by Jay, Hotel Management
Thank you for taking the time to share your experience at Holiday Inn Franklin - Cool Springs. We are truly delighted to hear that you enjoyed your stay!Your feedback is invaluable to us, and we sincerely appreciate your insights, as they help us continually enhance our services and improve the overall guest experience. We strive to provide a welcoming and comfortable environment for all our guests, and it’s wonderful to know that our friendly front desk staff made a positive impression on you.Once again, thank you for choosing Holiday Inn. We genuinely look forward to the opportunity to serve you again in the future!
by A verified traveler
Posted 24 Nov 2024
Terrific stay. Great staff
Comment from Hotel Management
27 Nov 2024 by Jay, Hotel Management
Thank you for taking the time to share your experience at Holiday Inn Franklin - Cool Springs. We are truly delighted to hear that you enjoyed your stay!Your feedback is invaluable to us, and we sincerely appreciate your insights, as they help us continually enhance our services and improve the overall guest experience. We strive to provide a welcoming and comfortable environment for all our guests, and it’s wonderful to know that our friendly front desk staff made a positive impression on you.Once again, thank you for choosing Holiday Inn. We genuinely look forward to the opportunity to serve you again in the future!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Jay, Hotel Management
Thank you for taking the time to share your experience at Holiday Inn Franklin - Cool Springs. We are truly delighted to hear that you enjoyed your stay!Your feedback is invaluable to us, and we sincerely appreciate your insights, as they help us continually enhance our services and improve the overall guest experience. We strive to provide a welcoming and comfortable environment for all our guests, and it’s wonderful to know that our friendly front desk staff made a positive impression on you.Once again, thank you for choosing Holiday Inn. We genuinely look forward to the opportunity to serve you again in the future!
