Ratings based on 1,554 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
by A verified traveler
Posted 19 Dec 2024
The property was beautifully decorated. Our dinner was good, enjoyed the boat ride. We waited AN HOUR in the Marriott Bonvoy members line to check in. That was certainly a disappointment.
Comment from Hotel Management
21 Dec 2024 by Gaylord Customer Care, Hotel Management
Thank you for taking the time to provide feedback on your recent stay at Gaylord Opryland. First and foremost, I would like to personally thank you for being a Marriott Bonvoy Elite member.On behalf of the entire Gaylord Opryland management team, I am truly sorry to hear that the service you received at our front desk not only fell way below your standard, but ours as well. It is also disappointing to hear that you had to wait in our Marriott Bonvoy Elite line for a longer than normal period of time. Please note that our Front Office STARS (employees) work very hard to provide a detailed check-in experience and we try to staff both the regular line and the Marriott Bonvoy Elite check-in line appropriately. All of our STARS are dedicated and committed to providing superior levels of customer service and I can assure you that your comments will be passed along to our front office leadership team and action will be taken to help improve the arrival experience.As a valued guest, we appreciate you taking the time to share your feedback and we hope that, in the future, we can welcome you to our resort again and provide you with our signature, extraordinary service.
by A verified traveler
Posted 19 Dec 2024
Very pricey. But Excellent stay
Comment from Hotel Management
21 Dec 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your recent experience at the Gaylord Opryland Resort and Convention Center. We appreciate your review of our property and are sorry to hear you were unhappy with some of our prices and fees. Please be assured our leadership team works diligently to establish a pricing structure that ensures the most value for our guests and offers competitive rates that are in-line with other comparable resorts. We have also shared your feedback with our Executive leadership team to ensure continual improvement.Again, thank you for your review and we hope that you give us another opportunity to host you in the near future.
by A verified traveler
Posted 18 Dec 2024
The signage to get around the large
Property could be better.
Comment from Hotel Management
21 Dec 2024 by Gaylord Customer Care, Hotel Management
Thank you for taking the time to provide feedback on your recent stay at Gaylord Opryland.We sincerely apologize about your experience here at the resort, specifically for the issues you had navigating our resort. We try our best to have personnel and signage in each area of the hotel to help inform guests where our restaurants, pool amenities, and activities are and unfortunately this was a missed opportunity for us that we were not able to catch during your stay. Please be assured your comments have been passed along to our hotel leadership team and action will be taken to improve the guest experience.As a valued guest, we appreciate you taking the time to share your feedback and we hope that you choose to visit us again in the near future.
by A verified traveler
Posted 18 Dec 2024
Great stay..bathroom needs updated
Comment from Hotel Management
21 Dec 2024 by Gaylord Customer Care, Hotel Management
Thank you for taking the time to provide feedback on your recent stay at Gaylord Opryland. We are happy to hear that you enjoyed your stay.On behalf of my entire team here at the resort, I would like to apologize that the room accommodations you received not only fell short of your expectations, but ours as well. It is also truly concerning to learn about the quality of your guest room as we take pride in providing outstanding room accommodations to all of our guests. Please note that your comments will be shared internally with our engineering and housekeeping leadership teams and action will be taken to improve the appearance of our guest rooms as we look ahead to our future transformation of the property.Again, thank you for your review and we hope to have the opportunity to welcome you back and provide you with our signature extraordinary service.
by A verified traveler
Posted 18 Dec 2024
Left my jacket in my room during a room change and haven't heard anything yet as to if it was found. The lost & found facility is located off site & can only be contacted via email?! I find that rather unusual. This incident happen on 12/12/24. I checked out on 12/13/24. It is 12/17/24 and still no reply from the hotel concerning my jacket.
The temperature in the public area(s) & halllway(s) of the hotel were rather chilly (staff member indicated this was because of the plants in the public areas).
Comment from Hotel Management
18 Dec 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your recent experience at the Gaylord Opryland Resort and Convention Center. Please accept our sincerest apologies for the experience that you had as we are sorry to hear that we fell short of your expectations. Our team takes great pride in ensuring our guests’ satisfaction and your comments will be shared with our Executive leadership team for future improvement.
by A verified traveler from Anaconda
Posted 17 Dec 2024
My wife and I went for ICE. We listened to many parents tell their children “Sorry that is too expensive “. You even had Santa hidden away. That is horrible let parents take a photo with Santa and their child. If they want a photo package that is still available. Hiding Santa away is just a Scrooge or Grinch thing to do!
Comment from Hotel Management
18 Dec 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your recent experience at the Gaylord Opryland Resort and Convention Center. Please accept our sincerest apologies for the experience that you had as we are sorry to hear that we fell short of your expectations. Our team takes great pride in ensuring our guests’ satisfaction and your comments will be shared with our Executive leadership team for future improvement.
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
by A verified traveler
Posted 17 Dec 2024
Absolutely beautiful property and rooms!
Comment from Hotel Management
17 Dec 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
