Ratings based on 988 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Friendly helpful staff
Comment from Hotel Management
28 Nov 2024 by Hotel Management , Hotel Management
Thank you, Tony, for your kind words! We are thrilled to hear that our team made a positive impression during your stay at Extended Stay America. Providing friendly and helpful service is what we strive for, and your feedback means a lot to us. We look forward to welcoming you back for another great experience!Sincerely,Hotel Management
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 19 Nov 2024
The room looked kind of run down and the lobby was closed early in the morning when I needed to check out.
Comment from Hotel Management
20 Nov 2024 by Hotel Management , Hotel Management
Dear Timothy, Thank you for your feedback. We regret that your experience did not meet expectations and apologize for the inconvenience caused by the condition of the room and the early closure of the lobby. Your comments have been shared with our team to address these concerns and improve our services. We hope you will consider staying with us again for a better experience in the future.Sincerely,Hotel Management
by A verified traveler from Maitland
Posted 19 Nov 2024
by A verified traveler
Posted 4 Nov 2024
I'm sorry for this bad review, I honestly never leave one. But, after dealing with the fully booked issue for 3 hours, the bad communication, the unfriendly manager, yes I did the booking at 10pm but I never thought you wouldnt give all info to expedia or even closed your fully booked hotel so you wouldnt get any more bookings. There was no front desk available after hours. I found out your hotel was fully booked when I arrived to your hotel and call from that old phone to your manager. Expedia did a favor of finding me a hotel after I couldnt get anything for the night. Five stars to Expedia!
Comment from Hotel Management
5 Nov 2024 by Hotel Management , Hotel Management
Dear Piero,Thank you for sharing your experience with us. We deeply apologize for the challenges you faced due to the overbooking situation and the communication issues that added to your frustration. We understand how upsetting it must have been to arrive late at night, only to encounter such an inconvenience. We are reviewing our booking process and after-hours communication procedures to prevent similar situations in the future. While we missed the mark this time, we genuinely hope you’ll consider giving us another opportunity to provide a more positive and seamless experience.Sincerely,Hotel Management
by A verified traveler
Posted 12 Oct 2024
Close
Comment from Hotel Management
14 Oct 2024 by Hotel Management, Hotel Management
Dear Andrew,Thank you for your review! We are glad to hear you found the location convenient for your needs. We appreciate your feedback and hope you enjoyed your time with us. If you have any specific suggestions for improvement, we would love to hear them. We look forward to the opportunity to serve you again in the future!Sincerely,Hotel Management
by A verified traveler
Posted 7 Oct 2024
Rude employees, no accomdation to people flying in. The unkept of the property seems unsafe
Comment from Hotel Management
8 Oct 2024 by Hotel Management, Hotel Management
Dear Jasmine,Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay, particularly regarding the conduct of our staff and the condition of the property. Your concerns about safety and accommodations are important to us, and we are committed to addressing these issues promptly. We appreciate your input, as it helps us improve our services and ensure a better experience for all our guests. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
by A verified traveler
Posted 3 Oct 2024
Unbox the report of the police officer may have finished we stay in the Nashville hotel every weekend on business. I am seriously considering making this our hotel of choice
by A verified traveler
Posted 2 Oct 2024
We asked for close or adjoining rooms and we didn’t even get close rooms. The check in clerk didn’t even try to accommodate us
Comment from Hotel Management
2 Oct 2024 by Hotel Management, Hotel Management
Dear Robbie,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your room assignment and for being unable to accommodate your request for adjoining or close rooms. We understand how important this was for your stay and regret that we could not meet your expectations. Your concerns will be reviewed with our front desk team to ensure better efforts in the future. We hope to have the chance to provide a more satisfying experience on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 24 Sep 2024
The room seemed dirty. Needs new carpet and paint.
Comment from Hotel Management
26 Sep 2024 by Hotel Management, Hotel Management
Dear Dawn,We regret that our accommodations did not meet your expectations, and we appreciate your valuable feedback. We understand the importance of providing a comfortable and inviting environment for our guests' relaxation. We will share your feedback with our team to make improvements. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future, and we hope you will consider visiting us again.Sincerely,Hotel Management
