Ratings based on 991 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
My toddlers feet are black from walking on the carpet. They put us on the 3rd floor which intails walking up 2 flights of stairs with a toddler and i have a bad knee. There are vacant rooms on the ground level.
Comment from Hotel Management
2 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced with the cleanliness of the carpet and the room assignment. We understand how challenging it can be with a toddler and a bad knee, and we will review the room allocation process to ensure a more comfortable stay for future guests.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
Everything is good
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the fantastic review! We're thrilled to hear that everything was to your satisfaction. We strive to provide the best experience, and it's great to know we succeeded. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. We are always working to improve and hope to provide you with a more satisfying stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Oct 2024
Right at the airport
Comment from Hotel Management
22 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're thrilled you enjoyed your stay and found our location convenient right at the airport. We strive to provide easy access for our guests, and we hope to welcome you back for another great experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your fantastic 5 out of 5 rating! We’re thrilled to hear you had a great experience with us. Your feedback motivates our team to continue providing excellent service. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Oct 2024
Upon arrival into our room we smelled a horrible smell it was almost like vomit I called front desk and ask to be switched to a different room they told me they couldn’t do that and gave me Lysol!! The Lysol did nothing for the smell later the next day my daughter laid down for a nap and dropped her bottle behind the bed when I went to pick it up I found that her bottle had landed in a pile of dog/cat poop I immediately went to front desk and they made house keeping come clean it and I ask for a refund the wouldn’t give me a full refund they agreed to 50 percent refund but Expedia ask me to pay a 50 dollar cancellation fee before I get the refund.. I should not have to pay anything after going through this I will be contacting legal if this is not refunded ASAP
Comment from Hotel Management
16 Oct 2024 by Archana Patel, General Manager, Hotel Management
Dear Ms. Hallee,I sincerely apologize for any inconvenience you experienced during your stay. As I mentioned previously, since your reservation was made through Expedia, they are responsible for processing your refund. We have already approved a refund for one night and communicated this to Expedia.I understand there were some misunderstandings regarding your room change. My desk staff did offer to assist you in changing rooms, but I recognize you chose to stay in the same room. Additionally, we sent a housekeeper to help address your concerns, and I have confirmed that the offer of Lysol was made.I appreciate your understanding that when reservations are made through third-party websites, the hotel is not able to issue direct refunds. Please reach out to Expedia directly for further assistance with your refund.Thank you for your understanding, and again, I apologize for any frustration this situation may have caused.
by A verified traveler
Nice and affordable definitely recommend
Posted 22 Sep 2024 on HotelsGreat breakfast options for my family’s different dietary choices. Pool was nice and cool. The overall stay was great.
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive review! We’re thrilled that you and your family enjoyed the variety in our breakfast options and had a refreshing time at the pool. It's wonderful to know that your overall stay was great, and we appreciate your recommendation. We hope to welcome you back for another enjoyable experience soon!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Sep 2024
we saw a few small bugs in the room but besides that it was a great stay!
Comment from Hotel Management
20 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful 5 out of 5 review! We’re thrilled to hear that you had a great stay overall. However, I apologize for the presence of bugs in your room, which is not typical of our standards. We will investigate this matter promptly to ensure a more comfortable experience for our guests. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect 10/10 rating! We’re thrilled to hear you had an exceptional stay with us. Your satisfaction is our priority, and we look forward to hosting you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Sep 2024
everything was nice
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We're glad to hear that you found everything nice during your stay. However, it seems there might have been some aspects that didn't fully meet your expectations. If there’s anything specific we can improve, we’d love to hear your feedback. We hope to welcome you back in the future for an even better experience.Sincerely, Hotel Manager
