Ratings based on 944 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2025
Great breakfast and nice room.
Comment from Hotel Management
10 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your positive feedback! We're thrilled to hear you enjoyed our breakfast and your room. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jan 2025
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Comment from Hotel Management
8 Jan 2025 by Hotel Manager, Hotel Management
Dear Dakota,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and what you did not. You will have a better experience next time.Sincerely,Hotel Manager.
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for the perfect 5 out of 5 rating! We’re thrilled to hear you had such an enjoyable stay and look forward to seeing you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Hotel Manager, Hotel Management
Hello Larry,Thanks for the stay, but sad to see the single star. My apologies for all the inconveniences you experienced. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager.
by A verified traveler
Posted 2 Jan 2025
From the moment checking the staff was simply amazing! Once we got into our room (family of 3) it was so small I felt claustrophobic! The bathroom sink was in the room and not the bathroom would was a major issue for privacy and convenience! The room was super clean but uncomfortable as far as space! The toliet leaked water from the seal in the floor but I used to a towel to cover it! The breakfast was good and full filling!
Comment from Hotel Management
3 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your thoughtful feedback! We're thrilled to hear that our staff made a great first impression and that you enjoyed the breakfast. However, we apologize for the size of the room and the bathroom layout, as well as the issue with the toilet. Your comments are invaluable, and we will address these concerns to enhance our guests' experience. We hope to welcome you back for a more comfortable stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jan 2025
We stayed for 4 days. The rooms were clean and nice. It’s 6 mins away from shopping and only 15 from Nashville. There’s a cute coffee shop in walking distance which was great. Loved it here!
Comment from Hotel Management
3 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your fantastic feedback! We’re thrilled to hear you enjoyed your clean and nice rooms and appreciated our convenient location. It’s great to know you loved the nearby coffee shop too! We look forward to welcoming you back for another lovely stay!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jan 2025
The place was clean and it was close to the downtown area
Comment from Hotel Management
2 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our place clean and conveniently located near the downtown area. We hope to have the pleasure of welcoming you back for another enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jan 2025
Nice property. Near lots of things in Music Valley and easy to get to downtown. Some noisy activity in hallways were a distraction from 9 to 11 pm.
Comment from Hotel Management
2 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback! We're glad you found our property nice and conveniently located near Music Valley and downtown. We apologize for the noisy activity in the hallways during your stay; your comfort is important to us. We appreciate your comments and hope to improve this for your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jan 2025
Easy to get to.
Comment from Hotel Management
1 Jan 2025 by Hotel Manager, Hotel Management
Dear Steven,Thank you for staying with us and for your kind remarks. We're pleased to know you had a satisfactory stay. It's a privilege to serve guests like you. We look forward to welcoming you back soon.Warm regards,Hotel Manager.
by A verified traveler
Posted 31 Dec 2024
The room was clean except the tile in front of the door was greasy feeling and slippery. The bed was clean and comfy but the detergent they used for the sheets made me itch. The air conditioning was not very effective. It did not cool well and we slept hot half the night although the temperature was in the 50's
Comment from Hotel Management
1 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for taking the time to share your experience. We’re glad to hear you found the room clean and the bed comfortable. However, we sincerely apologize for the issues you encountered with the tile, laundry detergent, and air conditioning. Your feedback is invaluable, and we will address these concerns to improve our guests' comfort. We hope to have the chance to serve you better in the future!Sincerely, Hotel Manager
