Ratings based on 1,087 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
We went for a weekend trip and saw a small cockroach in the room. We killed it and went about our business. Came home and found a bedbug in our suitcase. Staff was nice overall the only issue is the bugs
by A verified traveler
Posted 23 Nov 2024
Staff was great
Comment from Hotel Management
23 Nov 2024 by Guest Relations, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so glad that our staff took such great care of you. Our team takes great pride in their work, and we want our guests to feel at home, so we are glad to see your comments. We will make sure that the staff gets your feedback. Thank you for staying with us at the Comfort inn Hotel Nashville Downtown and we hope you will choose us the next time you are in Nashville.
by A verified traveler from Henrico
Posted 22 Nov 2024
2nd time staying here, I will be back
Comment from Hotel Management
23 Nov 2024 by Guest Relations, Hotel Management
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location. We're so happy you were comfortable here and that you took advantage of our delicious complimentary breakfast. We are so glad that our staff took such great care of you. Our team takes great pride in their work, and we want our guests to feel at home, so we are glad to see your comments. We will make sure that the staff gets your feedback. Thanks for the outstanding rating, We're delighted your time at Comfort inn Downtown Nashville was so amazing! We look forward to hosting you again soon so we can share another fantastic experience with you.
by A verified traveler from Maple Grove
Posted 21 Nov 2024
Beds are very comfortable! Can walk to Broadway.
Comment from Hotel Management
22 Nov 2024 by Guest Relations, Hotel Management
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location and that you took advantage of our delicious complimentary breakfast. We are so glad that our staff took such great care of you. Our team takes great pride in their work, and we want our guests to feel at home, so we are glad to see your comments. We will make sure that the staff gets your feedback. Thanks for the outstanding rating, we’re delighted your time at Comfort inn Downtown Nashville was so amazing! We look forward to hosting you again soon so we can share another fantastic experience with you.
by A verified traveler
Posted 21 Nov 2024
Clean and well lit
Comment from Hotel Management
22 Nov 2024 by Guest Relations, Hotel Management
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location and that you took advantage of our delicious complimentary breakfast. We are so glad that our staff took such great care of you. Our team takes great pride in their work, and we want our guests to feel at home, so we are glad to see your comments. We will make sure that the staff gets your feedback. Thanks for the outstanding rating, we’re delighted your time at Comfort inn Downtown Nashville was so amazing! We look forward to hosting you again soon so we can share another fantastic experience with you.
by A verified traveler
Posted 20 Nov 2024
This is an average hotel in average condition, but meets the needs for a place to stay in downtown Nash. 1/2 walk to Broadway. Clean and comfortable beds, typical breakfast. Check in times could be earlier to accommodate tourists and more security offered to secure luggage while waiting for a room (ie. security tag system).
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Linda, We appreciate your feedback on our hotel. It's great to hear you found our location convenient and the beds comfortable. Your suggestions regarding check-in times and luggage security are noted for future improvements. Thank you for staying with us and we hope to welcome you back in the future.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Relations, Hotel Management
Thanks for the amazing review, It's excellent your time at Comfort Inn Downtown Nashville was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you! Thank you again for sharing your feedback!
by A verified traveler
Posted 18 Nov 2024
Rooms were a bit dirty, they were kind enough to move us from rooms which was a bit cleaner, but we did find a cockroach roaming around. Which was not pleasant having to go through our clothes making sure we did not having anything around. Breakfast outshined the spot, and the area and convenience of being close to several food spots and downtown Nashville.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Evelyn, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler from San bernardino
Posted 18 Nov 2024
Great staff!
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Jose,We appreciate your kind words about our staff and their service during your stay. Our team works hard to ensure all guests have a pleasant experience. If you have any further feedback or suggestions, please feel free to reach out to our management team directly for consideration.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Sara, We appreciate you choosing to stay at our hotel and hope you had an enjoyable experience overall. Should you have any concerns or suggestions, please feel free to contact us directly so we can address them appropriately. We look forward to welcoming you back in the future.
