Ratings based on 698 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Clean and well appointed
Comment from Hotel Management
24 Dec 2024 by Hotel Management, Hotel Management
Dear David,Thank you for your kind feedback! We’re thrilled to hear that you enjoyed the clean and well-appointed accommodations at Extended Stay America. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Management
by A verified traveler
Posted 14 Dec 2024
Good
by A verified traveler
Posted 5 Dec 2024
by A verified traveler
Posted 16 Nov 2024
Clean place convenient to a lot driving
Comment from Hotel Management
18 Nov 2024 by Hotel Management , Hotel Management
Dear Lawrence, Thank you for staying with us and for sharing your comments. We are glad you found our location convenient and the property clean. We are always working to provide a comfortable experience for our guests and appreciate your feedback. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 14 Nov 2024
The first room we were given, I turned the light on next to the bed when we checked in and I looked down and there were two long strands of hair on the side of the bed, I thought at first they were mine, but they were partially tucked into the sheets, I then pulled the covers back and there was hair in the bed as well! I called the front desk and told them i need someone to come and change the sheets, the guy informed me that housekeeping just left for the day, i said okay, what do we do now? He said we'll switch your room, I went to the front desk for a new room and gave the guy the keys, it took three tries to understand what he was saying to me, asking if we had our belongings, i said yes, he changed out the keys and handed them back to me and that was it. No apology, no nothing. I wasn't expecting much from him given the interactions we'd already had, but a simple sorry would have been nice. The second room wasn't much better, but at least there wasn't any stray hairs in the bed! The room was ridiculously noisy throughout the night, banging, yelling, etc. I wouldn't stay here again, nor would I recommend anyone staying there.
Comment from Hotel Management
15 Nov 2024 by Hotel Management , Hotel Management
Dear Stacy,We sincerely apologize for the issues you experienced during your stay. The cleanliness and service you described are certainly not up to our usual standards, and we understand how frustrating this must have been. Your feedback about the room condition and interactions with our team has been shared with the appropriate departments for immediate review and improvement. We are committed to ensuring a better experience for future guests and are taking steps to address your concerns. We sincerely hope you will consider giving us another chance to provide a more enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 11 Nov 2024
The “breakfast” consisted of weak coffee and packets of energy bars. No joke. The “kitchens” are useless. Empty cupboards, not a single piece of silverware and a noisy full size refrigerator, older than my grandmother. The walls are paper thin allowing the low voice of the guest next to me to penetrate into my room all night long vibrating the wall studs like an oboe. No kidding, j turned on the lamp at one point during the night and the clock said 4:30 a.m. I half-expected his interlocutor who barely got a word in edgewise to pull out a pistol and put the guy out of his and our misery. Perhaps a bulldozer could be applied to this whole out-dated hotel and the owners could start over with a better product.
Comment from Hotel Management
12 Nov 2024 by Hotel Management , Hotel Management
Dear Daniel, Thank you for sharing your experience. We regret that our breakfast offerings, kitchen setup, and room soundproofing did not meet your expectations, and we understand how these issues impacted your stay. Your comments on room amenities and noise levels are valuable for us as they guide our ongoing improvements. We apologize for the inconvenience and are committed to providing a more enjoyable experience for our guests.Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
Good Value
by A verified traveler
Posted 6 Nov 2024
No comment
Comment from Hotel Management
7 Nov 2024 by Hotel Management , Hotel Management
Dear Sharon, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and if there are any specific concerns you would like to share, we’d be grateful for the opportunity to address them directly. Our goal is to ensure a comfortable and enjoyable stay for all our guests, and we hope to have another chance to provide you with a more positive experience in the future. Safe travels, and thank you for staying with us.Sincerely,Hotel Management
