Ratings based on 892 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
by A verified traveler from Barry
Posted 16 Sep 2024
Nice modern hotel with good facilities and very convenient for the railway station.
Comment from Hotel Management
23 Sep 2024 by Cecilie, Hotel Management
Hi Nigel! Thank you for the lovely feedback!
by A verified traveler from Torrance
Posted 10 Sep 2024
We stayed at your hotel on 9/3 for two rooms in Narvik , has paid to Expedia in full in th amount of $351.82 but we received my credit charge to julie fung account in the amount of $160.78 , it’s a dispute charge, please kindly to reverse , thank you !
Comment from Hotel Management
29 Sep 2024 by Cecilie, Hotel Management
Hi Julie,Wow, thank you so much for the perfect 5/5 rating! We’re absolutely thrilled to hear that you had such a great stay with us. Your feedback really makes our day!About the charge, you would have to contact expedia about this as we just charged an expedia virtual card for the booking. We can’t wait to welcome you back for another fantastic stay in the future.
by A verified traveler
Posted 1 Sep 2024
Very nice
Comment from Hotel Management
29 Sep 2024 by Cecilie, Hotel Management
Hi Jeremy,Thank you so much for the 4/5 rating! We’re thrilled to hear you had a "very nice" stay with us! We always love knowing our guests are enjoying their time here.We look forward to welcoming you back soon for an even more amazing stay next time!
by A verified traveler
Posted 12 Aug 2024
They checked us into an old room that was really hot and dirty. A very high step into the bathroom which made it easy to fall. Very unsafe for elderly or kids. They did upgrade our room to a renovated one, but with a fee of 200 NOK. Better be safe than sorry!
Comment from Hotel Management
13 Aug 2024 by Cecilie, Hotel Management
Thank you for taking the time to share your experience with us. We’re sorry to hear about the initial issues you faced with your room. We strive to maintain high standards of cleanliness and safety, and it’s concerning to learn that we fell short in these areas during your stay.We appreciate your feedback regarding the bathroom step; this is something we will review to ensure it meets safety standards for all guests.Regarding the room upgrade, I apologize for any misunderstanding. While we do charge a fee for upgrades to our newly renovated rooms, we aim to provide clear communication about this process to avoid any confusion.Your comments are valuable to us as we continually work to improve our services. We hope you had a more comfortable experience in the renovated room and that you consider staying with us again in the future.
by A verified traveler
Good hotel but bit tired rooms
Posted 27 Jul 2024 on HotelsThe hotel is conveniently located and staff very friendly. The rooms are a bit tired and more like a budget hotel, the breakfast v nice but no room to sit. The gym access a few buildings down was good
Comment from Hotel Management
10 Aug 2024 by Cecilie, Hotel Management
Thank you for your feedback. We're glad you enjoyed the location, friendly staff, and breakfast. We’re currently working on refreshing our rooms and appreciate your input. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 21 Jul 2024 on Hotels
Clean and cozy room, affordable price, location good.
The room temperature was not adjustable and hence it was too hot to sleep. Would have kept window open but the traffic noise was too loud.
Would not come back during summer. The most important thing about a hotel is to offer a good night’s sleep, this hotel could not deliver that.
Comment from Hotel Management
10 Aug 2024 by Cecilie, Hotel Management
Thank you for your feedback. We're glad you found the room clean and cozy, and appreciated the location and price. We’re sorry to hear about the temperature and noise issues. We are working on improving these aspects to ensure a better experience for our guests. Your input is valuable, and we hope to have the opportunity to provide a more comfortable stay in the future.
by A verified traveler
Posted 21 Jul 2024
I had a lovely room facing the water. Nice-sized room and very comfortable. Bathroom was really good as well. Staff were very helpful.
Comment from Hotel Management
10 Aug 2024 by Cecilie, Hotel Management
Thank you for your great review! We're thrilled to hear you enjoyed the room, bathroom, and views. It’s wonderful to know our staff made a positive impression. We look forward to welcoming you back!
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Cecilie, Hotel Management
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience. Your support means a lot to us!
by A verified traveler
Posted 8 Jul 2024
Great stay!
Comment from Hotel Management
10 Aug 2024 by Cecilie, Hotel Management
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience. Your support means a lot to us!
