Ratings based on 244 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
Great location, friendly staffs, great food
by A verified traveler
Posted 22 Nov 2023
The hotel is in a very good location if you want to explore the surronding Naruto Park area. They also have a public bath with a spectacular view of the Naruto Bridge, best seen in the morning/daytime
by A verified traveler
No place to eat.
Posted 14 Oct 2023 on HotelsI did not know must have meal reservation with accomodation. There are no place to have dinner with in walking distance. I have to take a taxi to about 15miles a way. My room was 8'x17' just like strage room, bath rooms is very samll.
Hotel.com shuld not have take a reservation room like this.
Expensive room with meal reservation are may be fine.
by A verified traveler
Posted 24 Jul 2023 on Hotels
Food, view and site excellent. Room big and attended to well with dinner served into room. Air conditioner could not handle the heat through hot summer. They supplied a portable cooler as well to help out the heat movement in room. Pity as the rest of stay was great.
by A verified traveler
Posted 17 Mar 2023
by A verified traveler
Amazing ryokan with excellent service
Posted 13 Dec 2022 on HotelsCheck in was very smooth. The staff were well prepared for our arrival. Once we have parked our car, the staff immediately helped us with our luggage and ushered us to our room where the check-in is done. Everything was explained to us in Japanese but I understood some Japanese so we did not have much issues. The service was top-notch and really embraced the concept of "Omotenashi" which is Japanese hospitality simply.
The room was clean and spacious. It also had an amazing view of the Onaruto bridge and the whirlpools at the specific timings. The onsen in the ryokan was also fantastic and my family and I throughly enjoyed the onsen.
I will definitely be back for another stay at Naruto at this ryokan. Definitely worth the price that I have paid which included delicious dinner and breakfast.
10/10 for this property.
by A verified traveler
Posted 11 Jan 2022 on Hotels
Too bad service..room is dirty..smell bad
by A verified traveler from Hong Kong
Posted 22 May 2019
Located on the edge of a cliff of Naruto, the hotel offers a breathtaking view of the Onaruto Bridge and its multiple whirlpools underneath it.
Its not the most luxurious or the most modern facility but its view, bathing facilities and decent meals more than make up for the few shortcomings
by A verified traveler
Posted 26 Feb 2019
room is way too small to fit family of 5 people in.
by A verified traveler
Good view. Good breakfast.
Posted 12 Jan 2018 on HotelsGood view. Good breakfast.
