Ratings based on 981 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Staff were very helpful in finding a room that suited a disabled relative. The room was spacious and clean. However the venue overall needs repair and replacement of items - eg a block-out curtain was missing from the window. The room had no fridge, which I was told about and this did not worry me but others might require it. Potholes and cracks in the driveway and paths made walking to rooms potentially unsafe.
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Easy parking, great centre point to base tripss from.
by A verified traveler
Posted 7 Nov 2024
by A verified traveler from Melbourne
Posted 14 Oct 2024
They overbooked the hotel and I was not given the room I booked.
Comment from Hotel Management
19 Oct 2024 by Dipesh, Hotel Management
Dear Damian,Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced due to the overbooking. We understand how frustrating it is not to receive the room you reserved, and this is not the standard we aim to uphold.Please know that we are actively working to improve our booking processes to prevent this from happening in the future. Your experience is important to us, and we value your insights.If you decide to stay with us again, I would be happy to assist in ensuring you receive the room you originally booked. Thank you for your understanding, and we hope to have the opportunity to welcome you back.Kind Regards,Dipesh SubediHotel ManagerIbis Styles Canberra
by A verified traveler
Posted 3 Oct 2024
Not good; very dusty. We asked to change the linen multiple times during our stay but room service didn’t do it
by A verified traveler from Richmond
Posted 23 Sep 2024
It was pricy and was not worth it. The stuff in the room were dinosaurs. Even There was no hairdryer in the room. It think the rip off the visitors with their $210 dollars per night. Overall I never recommend it to others.
by A verified traveler
Posted 23 Sep 2024
The room wasnt as advertised, the fridge and tv didnt work, the room had a terrible smell and the bed was dirty. The sheets were horrible and scratchy and wered put on the bed properly so they just kept exposing the dirty matress underneath. Not only that the bed kept seperating as it was just two single beds pushed together but not secured. The shower has terrible water pressure and was either hot or cold and there was dust and dirt everywhere. The toilet paper was just tissues and the moisturiser provided was so old it was brown.
Comment from Hotel Management
23 Sep 2024 by Dipesh, Hotel Management
Dear Remi,Thank you for sharing your experience with us. I genuinely apologize for the issues you encountered during your stay. It’s clear that we fell short of your expectations, and I’m truly sorry for any discomfort this caused.The condition of the room, including the fridge and TV not working, the unpleasant smell, and the cleanliness concerns, is unacceptable. I will be addressing these matters with our housekeeping and maintenance teams to ensure they are resolved promptly.We strive to provide a comfortable and enjoyable environment, and your feedback will help us improve. I appreciate you bringing these issues to my attention, and I hope you will consider staying with us again in the future.If there's anything we can do to make it right or if you would like to discuss your experience further, please feel free to reach out to me directly.Thank you once again for your valuable feedback.Kind Regards,Dipesh SubediHotel ManagerIbis Styles Canberra
by A verified traveler
Posted 19 Sep 2024
We often stay at the Ibis and it is always good.
Comment from Hotel Management
21 Sep 2024 by Dipesh, Hotel Management
Dear Janelle,Thank you for your wonderful review. We’re thrilled to hear that you consistently enjoy your stays at Ibis. Your loyalty means a lot to us, and we strive to provide a great experience every time. We look forward to welcoming you back on your next visit.Kind Regards,Dipesh SubediHotel ManagerIbis Styles Canberra
by A verified traveler
Posted 18 Sep 2024
There was no hair dryer.No teaspoons to make coffee. It was noisy. The room was cramped and shabby
Comment from Hotel Management
21 Sep 2024 by Dipesh, Hotel Management
Dear Catherin,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. The absence of a hair dryer and teaspoons, along with the noise and room conditions, are certainly not up to our standards. We will address these issues with our team to ensure improvements are made.We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future.Kind Regards,Dipesh SubediHotel ManagerIbis Styles Canberra
