Ratings based on 357 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024 on Wotif
The lady at the reception call me a few times to make sure that we settle in properly. Vet nice of them..
by A verified traveler
Posted 26 May 2024 on Wotif
Great location, a bit dated, but great value for money. Totally enjoyed our time there
by A verified traveler
Posted 11 Mar 2024 on Wotif
The room was fine. However, the online pictures showing a balcony and an ocean view were totally misleading. I had no balcony and a view of the rubbish collection area.
Comment from Hotel Management
11 Mar 2024 by Narelle. , Hotel Management
Good afternoon, I sincerely apologise for any confusion. It appears there might be a misunderstanding regarding the apartment. The photos you viewed were of under the ocean view apartments, but your booking is for a standard apartment located on the lower levels, which does not include the view. Please be sure to book the ocean view apartment for the views you require.
by A verified traveler
Posted 6 Mar 2024 on Wotif
Good location, good management 👌
Comment from Hotel Management
11 Mar 2024 by Narelle, Hotel Management
Hello, thank you so very much Cameron for your kind review.
by A verified traveler
Posted 23 Feb 2024
Apartment was clean in good location and well equipped. On the down side The reception was somewhat unprofessional in manner but gave us the info we needed. The pullout couch was TERRIBLE☹️might be Ok for kids.
Be sure to read the bulky package with the rules as GUESTS HAVE TO WASH THE DISHES AND TAKE OUT THE GARBAGE which means carrying it down stairs and out to the car park !!!! You’ll be charged another $35 if you don’t which I think is insulting.
Comment from Hotel Management
26 Feb 2024 by Narelle, Hotel Management
Good afternoon, and thank you for taking the time to share your feedback. Upon your arrival, we ensured the safe storage of your luggage, provided helpful information about the area, and even assisted your friend by delivering her luggage to the apartment. We take great pride in our commitment to excellent guest relations, and we are perplexed by your characterization of our service as unprofessional.Regarding the matter of rubbish and dishes, please note that, as we are not a serviced apartment, guests are responsible for handling their own dishes. Additionally, we kindly request guests to manage their excess rubbish on a daily basis to maintain the overall hygiene of the apartments. This precaution is essential to prevent any lingering odors, particularly those associated with fish and prawns, ensuring a pleasant experience for our future guests after your stay.
by A verified traveler
Posted 14 Feb 2024 on Wotif
by A verified traveler
Posted 20 Jan 2024 on Wotif
Good location to all facilities. Apartments fully equipped for comfortable stay, spacious comfortable balconies with view. Apartments safe & secure. Solidly built with minimum surrounding noise.
Comment from Hotel Management
26 Feb 2024 by ., Hotel Management
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by A verified traveler
Coastal treat
Posted 12 Dec 2023 on HotelsReally great place to take the kids the room was well appointed and well maintained. Great friendly staff who went above and beyond when my youngest left behind some treasured possessions. Situated well in Narooma and what a beautiful place it is!
by A verified traveler
Posted 1 Dec 2023 on Hotels
by A verified traveler
Posted 7 May 2023 on Wotif
Nice location within walking distance to shops and cafes
Comment from Hotel Management
9 May 2023 by Narelle, Hotel Management
thank you so much Gus
