Ratings based on 977 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from CLOVIS
Posted 1 Dec 2024
The shuttle back to the airport was very convenient. Only wished there was one from the airport to the hotel. Staff was friendly. The free breakfast was great bonus
Comment from Hotel Management
2 Dec 2024 by SANTOSH, Hotel Management
Thank you very much for using The Hedistar Hotel Narita.We would also like to thank you for your valuable feedback.We have shared the information we received with each department.All of our staff will continue to strive to satisfy our customers. We look forward to seeing you again.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by SANTOSH, Hotel Management
Thank you very much for using The Hedistar Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to providing with our service again.
by A verified traveler
Posted 30 Nov 2024
Staff were super helpful, free airport shuttle service was great, location was good. Beds were comfortable and very clean! would definitely stay here again 😊
Comment from Hotel Management
2 Dec 2024 by SANTOSH, Hotel Management
Thank you very much for using The Hedistar Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to providing with our service again.
by A verified traveler
Posted 29 Nov 2024
This hotel is a little older in the lobby and the room I was in was a bit outdated; however, I saw a room open across the hall that looked renovated and newer. They had laundry available, a few vending machines, and a Family Mart in the lobby. The shuttle to and from the airport in convenient. The thing that left the biggest impression on me was the lovely woman that helped me at the front desk. She was nice and helpful and made checking in/out very pleasant.
Comment from Hotel Management
2 Dec 2024 by SANTOSH, Hotel Management
Thank you very much for using The Hedistar Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to providing with our service again.
by A verified traveler
Posted 25 Nov 2024
Great stay helpful staff.
Comment from Hotel Management
25 Nov 2024 by SANTOSH, Hotel Management
Thank you very much for using The Hedistar Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to providing with our service again.
by A verified traveler
Posted 18 Nov 2024
The hotel staffs are very nice and helpful but the Family mart staff was not. Hotel is a bit outdated, equal to Motel standard. Airport shuttle driver park his bus outside not in front of the hotel and there was no calling out so we sat there waiting but missed the bus.
Comment from Hotel Management
25 Nov 2024 by SANTOSH, Hotel Management
Thank you very much for using The Hedistar Hotel Narita.We would also like to thank you for your valuable feedback.We have shared the information we received with each department.All of our staff will continue to strive to satisfy our customers. We look forward to seeing you again.
by A verified traveler
Posted 15 Nov 2024
Loved this place! It was nice and quiet and very comfortable. The only reason I didn’t give it 5 stars was the shower and toilet has mold. The shower walls and curtain had mold spots and the inside of the toilet bowl was moldy, too. Other than that, it was great!
Comment from Hotel Management
25 Nov 2024 by SANTOSH, Hotel Management
Thank you very much for using The Hedistar Hotel Narita.We would also like to thank you for your valuable feedback.We have shared the information we received with each department.All of our staff will continue to strive to satisfy our customers. We look forward to seeing you again.
by A verified traveler
Posted 13 Nov 2024
We had an great stay for 6 days. The bathroom is a bit small but its okay..
Comment from Hotel Management
13 Nov 2024 by SANTOSH, Hotel Management
Thank you very much for using The Hedistar Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to providing with our service again.
by A verified traveler
Posted 10 Nov 2024
Overall we enjoyed our stay here. It was our first night in Japan . Staff was super friendly and could speak English. They offer a shuttle service but unfortunately no one responded to my email requesting pickup from the airport, so we had to taxi. Their buffet breakfast was good too, as my son has nut allergies, the staff was able to let us know which items to avoid .
Comment from Hotel Management
13 Nov 2024 by SANTOSH, Hotel Management
Thank you very much for using The Hedistar Hotel Narita.We would also like to thank you for your valuable feedback.We have shared the information we received with each department.All of our staff will continue to strive to satisfy our customers. We look forward to seeing you again.
by A verified traveler
Posted 7 Nov 2024
All good
Comment from Hotel Management
8 Nov 2024 by SANTOSH, Hotel Management
Thank you very much for using The Hedistar Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to providing with our service again.
