Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by FrontDesk:Shion, Hotel Management
Thank you very much for your business. We are also very pleased to receive your high evaluation.It is our encouragement to hear about your satisfaction with our services. If you have any suggestions or requests for improvement, please let us know. We will strive to further improve our services based on your valuable feedback.Thank you very much for your continued support.
by A verified traveler
Posted 6 Nov 2024
I was only here for one night but I loved the room and personal checkin
Comment from Hotel Management
11 Nov 2024 by Reception:Takahashi, Hotel Management
Dear guest, thank you very much for staying at Richmond Hotel Narita. We are very pleased to hear that you were satisfied with our hotel room and check-in service. We will continue to strive to provide better service to our guests. We look forward to seeing you again. Thank you. Richmond Hotel Narita
by A verified traveler
Posted 5 Nov 2024
Great stay for two nights to end our holiday in Japan.
Comment from Hotel Management
5 Nov 2024 by Reception:Shion, Hotel Management
Thank you for your review!We are delighted to hear that you had a wonderful end to your vacation in Japan.It is our greatest pleasure that your stay with us was comfortable and memorable.We look forward to welcoming you back again.Please enjoy your wonderful days!
by A verified traveler
Posted 5 Nov 2024
Location, cleanliness and friendly staff!
Comment from Hotel Management
5 Nov 2024 by Reception:Shion, Hotel Management
Thank you for your review!We are very pleased to hear your compliments about our location, cleanliness, and staff.We will continue to make every effort to ensure that our guests have a pleasant stay.We look forward to serving you again.We hope you have a wonderful stay with us!
by A verified traveler
Posted 30 Oct 2024
Very walkable from JR Station, our room was small but comfortable. Employees were exceptionally welcoming & helpful with offers of extra amenities for our comfort. The complimentary shuttle back to Narita Airport was an added bonus.
Comment from Hotel Management
1 Nov 2024 by Reception:Shion, Hotel Management
Thank you very much for choosing Richmond Hotel Narita.We are glad to hear that you enjoyed your stay at the Richmond Hotel Narita.We are very pleased to hear your compliments about our staff and the shuttle bus service to the airport.We will continue to strive to make our hotel even better, and we look forward to welcoming you to Richmond Hotel Narita when you come to Narita.We look forward to welcoming you again.Thank you very much for taking the time to write us.
by A verified traveler
Posted 29 Oct 2024
Great hotel
Comment from Hotel Management
1 Nov 2024 by Reception:Shion, Hotel Management
Thank you very much for choosing Richmond Hotel Narita and for your high evaluation.We are very pleased to receive a rating of 5 out of 5.All of our staff is working hard to meet your expectations, but if there is anything you would like to see improved, please let us know.We will strive to further improve our services based on your valuable feedback.We sincerely look forward to your next visit. Thank you for your continued patronage of our hotel.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Front Desk:Shion, Hotel Management
Thank you very much for staying at our hotel and for your high evaluation.Your warm words are an encouragement to all our staff.We are very happy that you had a pleasant stay with us.We will continue to strive to provide you with even better service and look forward to serving you again in the future.We look forward to serving you again in the future.
by A verified traveler
Posted 26 Oct 2024
There was a miscommunication about how many people could stay in a room compared to what Expedia advertised. But the hotel staff was very accommodating and kind. We were so happy with our stay.
Comment from Hotel Management
27 Oct 2024 by Front Desk:Shion, Hotel Management
Thank you very much for choosing Richmond Hotel Narita.We hope you had a relaxing stay with us.We are very happy to hear that you were satisfied with our staff's service.We will continue to strive to make our hotel even better in the future.Thank you very much for taking the time to write us.We look forward to welcoming you again.
by A verified traveler
Posted 24 Oct 2024
nuce that they have a shuttle service to the airport
Comment from Hotel Management
25 Oct 2024 by Front Desk:Shion, Hotel Management
Thank you very much for choosing Richmond Hotel.We hope you had a relaxing stay with us.We look forward to welcoming you again.
by A verified traveler
Posted 23 Oct 2024
The staff was very friendly and would always greet us no matter what time we got back from exploring. It’s a 5 min walk from the station and it was very convenient. The only thing that I would say is that the carpet was stained near the fridge from possible water damage but other than that the room was nice and clean.
Comment from Hotel Management
25 Oct 2024 by Front Desk:Shion, Hotel Management
Thank you very much for choosing Richmond Hotel Narita.We are very sorry for the inconvenience caused by the lack of cleanliness in your room.We will share this information with our cleaning staff and do our best to prevent a recurrence.However, we are very happy to hear that you were satisfied with our staff and the location of the hotel.Thank you very much for taking time out of your precious time to write to us.We look forward to welcoming you again.
