Ratings based on 976 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Very convenient place to short stay
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 18 Nov 2024
The room was worn down with cob webs and stained lamp shades. Value and budget travellers who don't mind a near NRT stay for compromised rooms. Perfectly adequate
by A verified traveler
Posted 17 Nov 2024
The staff are wonderful. Easy check in and out. Shuttle bus to and from the airport and train/bus station are great. The room we stayed in was clean and spacious. Except the king bed. It was hard and I had hard time sleeping comfortably. So I ended up sleeping on top of the comforter and asked for extra blanket and pillows. That fixed the issue. The 2nd night I slept much better. Over all good.
by A verified traveler
Posted 15 Nov 2024
The room size overall is big enough for all of my luggage
Air condition is not too cold although air vent is at max
The bed is too firm I had back ache after spending the night
I love the bus shuttle that took me right to the airport terminal
The hotel location is way outside the Narita center. Need to take the bus if I want to shop or sightseeing. Hotel does provide bus transportation
I give the hotel a 4 star review
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 3 Nov 2024
It was very difficult to use a self service check in machine, and guests had to use it when they reserved a shuttle buss.
The price and the location were great.
Comment from Hotel Management
12 Nov 2024 by NaritaGatewayHotel Front, Hotel Management
Thank you very much for your valuable feedback, and please accept our sincerest apologies for the challenges you encountered with the self-service check-in machine. We’re sorry to hear that it made the process difficult, especially regarding shuttle bus reservations.Your comments are very important to us, and we will work to improve the ease of use and provide better assistance for guests in the future. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more seamless experience.
by A verified traveler
Posted 26 Oct 2024
Very nice room. Had a refrigerator, coffee maker and anything you need in the bathroom. Bed was sort of hard and pillows were not soft but we slept well. Breakfast was fabulous. There is a convenience store within the hotel as well as a restaurant where we had curry beef and it was fabulous. Well equipped for Americans with bedside outlets.
by A verified traveler from Stockton
Posted 26 Oct 2024
