Ratings based on 970 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
I chose a non-smoking room and it still smelled terrible, the bathrooms smelled really bad like urine, the hotel looked abandoned, I definitely don't recommend it and remember not to spend even half a second there because they will charge you right away. Very bad decision
by A verified traveler from Kingston
Posted 8 Dec 2024
Very good staff, friendly and accommodating. We’re very grateful for their support.
by A verified traveler
Posted 7 Dec 2024
The rooms were old, but other things were perfect! I love the breakfast because we can eat a lot of seafood.
And we can stay as late check out 700yen per hour by three pm.
We stayed at suite room. It’s so huge. It’s not expensive.
by A verified traveler
Posted 3 Dec 2024
Good
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Has some stain on the couch
by A verified traveler
Posted 21 Nov 2024
Very convenient place to short stay
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 18 Nov 2024
The room was worn down with cob webs and stained lamp shades. Value and budget travellers who don't mind a near NRT stay for compromised rooms. Perfectly adequate
Comment from Hotel Management
17 Dec 2024 by KATO, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologize that the condition of your room did not meet your expectations. Your comments regarding the cobwebs and stained lampshades are concerning, and we will address these issues promptly with our housekeeping team to ensure improvements are made.We appreciate that you found our location near Narita Airport convenient and suitable for budget-conscious travelers. Your input is invaluable, and we will strive to provide a better experience for all our guests in the future.We hope to have the opportunity to welcome you again and provide a more comfortable stay.Sincerely,NGWH Management Team KATO
