Ratings based on 974 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
The beds were too small.
by A verified traveler
Posted 31 Dec 2024
Exceptional quality and value-add at a fair price. Room is a bit small and narrow, however.
by A verified traveler
Posted 29 Dec 2024
Hotel was fantastic and customer service was 5 stars. Hot springs onsen was very clean and relaxing.
by A verified traveler
Posted 24 Dec 2024
The hotel is close to everywhere, station, restaurants, shopping and park. The breakfast is so good. We love hot spring.
by A verified traveler
Posted 8 Dec 2024
The hot spring onsen bath was delightful! Staff were helpful. We had difficulty finding the hotel on a rainy evening. First night in Japan and we couldn't quite figure out GPS on any of our phones, but once we were in, it was very nice.
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 29 Nov 2024
It's very convenient as it is right next to train station but can be slightly noisy from the trains, however, there are many good things at the hotel cancel out this disadvantage e.g. free ice lollies
by A verified traveler
Posted 28 Nov 2024
The location and facilities were excellent. Very peaceful even though it is close to the railway. The onsen was lovely (with ice lollies provided in the relaxation room). There was a large offering to choose at breakfast and the staff were very helpful and hard working.
by A verified traveler
Posted 24 Nov 2024
We reserved the Hollywood twin which was SUPPOSED to be for two. We had to side-step to get to the bottom of the bed. Then sidestep and maneuver at the end of bed to get to the bathroom. The 3 foot ‘aisle’ between the end of the bed and counter that you had to pass to get to the bathroom also included 2 chairs and a small table. Very very small. Beware, if you ask to be placed on a lower floor you may get a view of a cement building approx. 6-8’ away.
Just be aware space will be very tight! We are both < 76 years so it was disappointing cuz NOT what we expected given the photos we saw online! Other than that very clean.
by A verified traveler
Posted 23 Nov 2024
They were kind enough to allow us to check in before the check in time. The rooms were a great value, comfortable and clean, and the inhouse onsen was a remedy for a body weary from planes and trains.
