Ratings based on 640 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Santiago, Hotel Management
Dear Christopher,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any inconveniences from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago D.Guest servicesTowneplace Suites Naples
by A verified traveler
Posted 17 Dec 2024
The pool faces west so we were able to get some sun in the afternoon!
Comment from Hotel Management
17 Dec 2024 by Bryan, Hotel Management
Dear Doug, On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 9 Dec 2024
Helpful staff.
Comment from Hotel Management
10 Dec 2024 by Bryan, Hotel Management
Dear Guynsly , On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler from Miami
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Santiago, Hotel Management
Dear Franco,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago D.Guest services
by A verified traveler from Highland Beach
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Lizbeth M. , Hotel Management
Dear Tracey,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Lizbeth M.Guest servicesTowneplace Suites Naples
by A verified traveler
Posted 3 Nov 2024
Fine
Comment from Hotel Management
3 Nov 2024 by Lizbeth M. , Hotel Management
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Lizbeth M.Guest servicesTowneplace Suites Naples
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Santiago, Hotel Management
Dear Roger,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples
by A verified traveler
Posted 31 Oct 2024
Loved that it had a full size refrigerator, microwave, dishwasher & 2 burner stove. Loved the kitchen, the whole suite was nice & comfortable.
Comment from Hotel Management
1 Nov 2024 by Santiago, Hotel Management
Dear Miriam,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples
by A verified traveler
Posted 26 Oct 2024
The staff was fabulous and helpful. This stay was during hurricane Helene and afterwards. It was for my daughter whose roof had fallen in. Thank you so much for everything!
Comment from Hotel Management
26 Oct 2024 by Lizbeth M. , Hotel Management
Dear Ganin,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Lizbeth M.Guest servicesTowneplace Suites Naples
by A verified traveler
Posted 25 Oct 2024
Very comfortable, friendly staff, great location
Comment from Hotel Management
26 Oct 2024 by Lizbeth M., Hotel Management
Dear Teresa,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Lizbeth M.Guest servicesTowneplace Suites Naples
