Ratings based on 1,276 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The property was beautiful! Cannot wait to go back!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by HotelMgmt, Hotel Management
Many thanks for your five-star feedback. It's a pleasure to know we met all your expectations for a perfect stay, and we're keenly awaiting your next arrival, Edgar.
by A verified traveler
Posted 14 Nov 2024
Amazing hotel and service!
Comment from Hotel Management
15 Nov 2024 by Hotelmgmt, Hotel Management
Thank you, Aldiris, for staying with us. We appreciate your praise of our staff and hotel. It was our pleasure to provide you with an amazing experience. We hope to welcome you back to Naples Grande Beach Resort.
by A verified traveler from ESCONDIDO
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Hotelmgmt, Hotel Management
We never take a perfect score for granted, and we're pleased to find that your lasting impressions of us are so high. Thank you for visiting; we hope to see you again soon!
by A verified traveler from Johns Creek
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for your five-stars, Ronald. We look forward to your return and hope it's soon!
by A verified traveler
Posted 8 Nov 2024
The property was beautiful, just a short walk to the beach. Pool area was well kept. Check in and hotel staff were friendly and accommodating. We ate at the pool and the beach restaurants - not only was the staff unfriendly and inattentive at both, the food was poor. We didn’t take a chance with the other restaurants- we ate off the property for dinner.
Comment from Hotel Management
12 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for sharing your experience at Naples Grande Beach Resort. We’re delighted to hear that you found the property beautiful, enjoyed the well-maintained pool area, and experienced friendly service from our team. We regret, however, that your dining experiences at the pool and beach restaurants did not meet your expectations. Providing excellent service and quality cuisine is our priority, and we sincerely apologize that you found any of our staff inattentive and the food lacking. Your feedback will be addressed with our team to ensure improvements are made. We hope you’ll consider staying with us again, giving us an opportunity to provide a more well-rounded and enjoyable experience.
by A verified traveler
Posted 7 Nov 2024
Amazing property.
Aged a bit but … wow what a view from the 9th floor going up. The suites are a must
Comment from Hotel Management
8 Nov 2024 by Hotelmgmt, Hotel Management
Thank you so much for your kind words about Naples Grande Beach Resort. We’re delighted that the stunning views from the upper floors left such a lasting impression as it’s certainly one of the highlights of staying with us! While we recognize that some aspects of the property felt amiss, we're thrilled that the charm and beauty of our suites and views made your experience exceptional. We look forward to welcoming you back to enjoy more of those breathtaking sights!
by A verified traveler
Posted 6 Nov 2024
An Excellent 5 Stars Ressort
Comment from Hotel Management
8 Nov 2024 by Hotelmgmt, Hotel Management
We are thrilled that you found Naples Grande Beach Resort to be worthy of five stars! Our goal is to provide a luxurious and unforgettable experience for every guest, and it’s wonderful to know we succeeded during your stay. We look forward to welcoming you back for another excellent and memorable visit.
by A verified traveler from Middletown
Posted 6 Nov 2024
This is one of our favorite spots in Naples. The beach access is sublime. The resort itself is very nice, however becoming dated quickly. The only drawback is the food is extremely overpriced and they are stingy with portions. So we suggest you eat off the resort. Otherwise it was a great day. We hope that they upgrade this property soon.
Comment from Hotel Management
8 Nov 2024 by Hotelmgmt, Hotel Management
We are so glad to hear that Naples Grande Beach Resort remains one of your favorite spots in Naples, especially with the sublime beach access that we are proud to offer. It’s wonderful to know that your day was enjoyable overall, but we regret that the dining experience did not meet expectations. Your comments about pricing and portions are valued, and we understand how important it is to offer both quality and value to our guests. We also appreciate your observations regarding the resort's condition and will consider your feedback as we plan future updates. We look forward to welcoming you back, with hopes of providing an even more refined experience that you love.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by HotelMgmt, Hotel Management
What a joy to find your five-star rating, thank you! We hope it won’t be long before you can experience it all again!
