Ratings based on 185 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Tiara I think upgraded us to Room 100 which is suite. However, the door needed a key to open from the inside (to get out) which means we had to remove the key to operate the lights to use the key to open the door. When we do that, it s dark and can’t see the door. Luckily-our phone has a flashlight. Tiara meant well and we were just tired to be transferred to another room. Iyo and Tiara and Bruno were nice and very helpful.
by A verified traveler
Posted 16 Oct 2024
Very poor standard of accommodation. The first room offered was in terrible condition, the second one did not have a lockable door and the third was just about acceptable to sleep in
by A verified traveler from Victoria
Posted 8 Oct 2024
by A verified traveler
Posted 16 Sep 2024
Property listed laundry facilities, but there were no facilities available.
by A verified traveler
Posted 8 Sep 2024
We were happy with the service.
by A verified traveler from flushing
Posted 31 Aug 2024
So close to bus station and tourist spot
by A verified traveler
Posted 26 Aug 2024 on Hotels
After reading mixed reviews we were surprised and delighted by our 4 night stay. The rooms are spacious, tidy and cool, beds comfortable and excellent maid service. Some things are a little dated like the shower but still functional. People forget how hard Covid hit the independent hotel sector hardest / but the Grand is still a unique and the artwork gives it great character. The staff were helpful and friendly. Small bar, useful /reasonably priced and the breakfast - had bacon and scrambled eggs as well as a range of cakes cereals and continental staples. Buses into Naples frequent about 15 minutes from centre. Get an Artcard if visiting museums and using public transport. Pavement outside narrow but we had no real problems - A busy road but no busier than others in the City. The roof terrace although in need of TLC gives great views across the city and nearby churches. Will stay again if i'm in the area.
by A verified traveler
Posted 30 Jul 2024
This is a beautiful hotel, very nicely spacious rooms. It is old dated, but the furniture is very nice and clean. The staff was very helpful. They helped me locate European style chargers for my phone and computer even provided me on the go breakfast so I don’t miss my flight. If you are looking for a luxury of hotels, and this is not for you. But if you are looking for something beautiful, spacious and affordable, this is something you need to look into.
by A verified traveler
Posted 2 Jun 2024
Nice place to stay
by A verified traveler
Posted 16 Apr 2024 on Hotels
