Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
I liked the proximity of shops and things to do to the hotel.
Comment from Hotel Management
25 Sep 2024 by Gie Jankauskas, Hotel Management
Kia ora Erna,Thank you for your positive review! We’re thrilled to hear that you enjoyed our hotel’s proximity to shops and attractions. It’s always a pleasure for us to provide a convenient base for exploring the area.We hope to see you again soon!Best regards,
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 14 Sep 2024
The Hotel was conveniently located to the city centre
Comment from Hotel Management
18 Sep 2024 by Katie S, Hotel Management
Kia Ora Stan, Sorry to see that your rating on your stay was low. We do appreciate you taking the time to provide us with your feedback. Kind regardsKatie Silcock
by A verified traveler
Posted 5 Sep 2024
Easy parking
Comment from Hotel Management
8 Sep 2024 by G. Jankauskas, Senior Duty Manager, Hotel Management
Hi Lee Hiah,Thank you for your kind review! We're delighted to hear that you found our parking easy and convenient. We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 5 Sep 2024
Lovely big bed, very very comfortable. I had a end corridor room, so a corner room - loved it. Right across the road from the conference centre and Ocean Spa. Will definitely book to stay here again
Comment from Hotel Management
8 Sep 2024 by G. Jankauskas, Senior Duty Manager, Hotel Management
Hi Lesley,Thank you for your fantastic review! We're delighted to hear that you enjoyed the comfort of the big bed and the corner room. It’s great to know that our location, close to the conference center and Ocean Spa, was convenient for you.We look forward to welcoming you back for another stay.Best wishes,
by A verified traveler from Masterton
Posted 25 Aug 2024
We went for the weekend , have not stayed here before , was a nice convenient place to stay close to Napier town .
Comment from Hotel Management
26 Aug 2024 by G. Jankauskas, Senior Duty Manager, Hotel Management
Kia ora Tracey,Thank you for sharing your experience! We’re pleased to hear that you found our location convenient and enjoyed your weekend stay. It’s great to know we made a positive impression on your first visit. We hope to have the pleasure of welcoming you back in the future! Nga mihi nui,
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Katie S, Hotel Management
Kia Ora Andrew,Thank you for the great rating, we appreciate you taking the time to provide this. all the best, Katie Silcock
by A verified traveler
Posted 21 Aug 2024
Nice space handy to pools
Comment from Hotel Management
26 Aug 2024 by G. Jankauskas, Senior Duty Manager, Hotel Management
Kia ora Christina,Thank you for your review! We’re glad to hear that you found the space nice and convenient, especially with the proximity to the Ocean Spa pools. We hope to welcome you back for another enjoyable stay in the future! Nga mihi nui,
by A verified traveler
Posted 19 Aug 2024
The room was lovely and freshly decorated, the view was superb. The buffet was outstanding and the staff was very helpful. Would love to stay here again - would recommend this hotel - excellent - 10 of out 10.
Comment from Hotel Management
26 Aug 2024 by G. Jankauskas, Senior Duty Manager, Hotel Management
Kia ora Sandra,Thank you for your fantastic review! We’re thrilled to hear that you loved the freshly decorated room, enjoyed the superb view, and found the buffet outstanding. It’s wonderful to know our staff made a positive impression on you. We’re delighted that you’d recommend us and rate us 10 out of 10! We look forward to welcoming you back for another excellent stay. Nga mihi nui,
by A verified traveler
Posted 18 Aug 2024
Overall i enjoyed my stay.
Comment from Hotel Management
26 Aug 2024 by G. Jankauskas, Senior Duty Manager, Hotel Management
Hi Kathleen,Thank you for sharing your feedback! We’re glad to hear that you enjoyed your stay with us. We hope to have the pleasure of hosting you again soon! Nga mihi nui,
