Ratings based on 975 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Great location. Walking distance to restaurants and bars.
by A verified traveler from El Dorado Hills
Posted 16 Jan 2025
Gary and all the staff are amazing
Comment from Hotel Management
17 Jan 2025 by Customer Care Team, Hotel Management
Dear Marcus,Thank you for recognizing Gary and the rest of our team! We’re thrilled to hear they made your stay enjoyable. If there’s anything we could improve to enhance your experience further, we’d love to know. We hope to welcome you back soon!Kind regards,Customer Care TeamNapa Valley Hotel and Suites
by A verified traveler
Posted 11 Jan 2025
Stairs is not even, narrow, easy to loss of balance when I used.
Comment from Hotel Management
16 Jan 2025 by Customer Care Team, Hotel Management
Dear Harumi,Thank you for your feedback. We’re truly sorry to hear about your experience with the stairs. The safety and comfort of our guests are a top priority, and we understand how an narrow staircase can be concerning. We have informed our maintenance team to assess the condition of the stairs and explore possible improvements to make them safer and more accessible.We appreciate you bringing this to our attention, and we hope to provide a more comfortable environment for your next stay. Please feel free to reach out if there’s anything else we can assist with.Kind regards,Customer Care TeamNapa Valley Hotel and Suites
by A verified traveler
Posted 6 Jan 2025
This hotel is conveniently located downtown.
Comment from Hotel Management
10 Jan 2025 by Customer Care Team, Hotel Management
Dear Julio,Thank you for your positive feedback! We're thrilled that you found our location so convenient. We’re always happy to hear that our guests had an enjoyable stay. If there’s anything specific you’d like to highlight about your visit, such as particular aspects you loved or areas we could improve, we’d love to hear more.We look forward to welcoming you back soon!Kind regards,Customer Care TeamNapa Valley Hotel and Suites
by A verified traveler
Posted 5 Jan 2025
First time in the area the gentlemen at the front desk was friendly and very helpful. Gave plenty of recommendations for food/wine and places to visit downtown. Overall a great experience!
Comment from Hotel Management
10 Jan 2025 by Customer Care Team, Hotel Management
Dear Adrian,Thank you for your wonderful review! We’re delighted to hear that your first visit to the area was so positive and that our front desk team could make your experience even better with recommendations for food and places to visit.We hope to host you again for another memorable stay in the future!Kind regards,Customer Care TeamNapa Valley Hotel and Suites
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Customer Care Team, Hotel Management
Dear Guest,Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 1 Jan 2025
Thank you for a pleasant stay.
Comment from Hotel Management
10 Jan 2025 by Customer Care Team, Hotel Management
Dear Bill,Thank you for your kind words! We’re thrilled you had a pleasant stay with us. Your feedback encourages our team to continue providing great service.We look forward to welcoming you back soon!Kind regards,Customer Care TeamNapa Valley Hotel and Suites
by A verified traveler
Posted 29 Dec 2024
I’m mistakenly booked the wrong night now. They’re charging me double the hotel said they were charging for tomorrow night, but my receipt said they did.
Comment from Hotel Management
2 Jan 2025 by Customer Care Team, Hotel Management
Dear Rex,We’re sorry to hear about the challenges with your booking and charges. We understand how frustrating this must have been. For such situations, we recommend reaching out to us directly to resolve the issue promptly. Our team will review the discrepancy in charges and work with you to clarify and address your concerns.Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction. Your insights help us refine our services, and we value the opportunity to better serve you in the future.Kind regards,Customer Care TeamNapa Valley Hotel and Suites
by A verified traveler from San Leandro
Posted 26 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Customer Care Team, Hotel Management
Hi Joseph,Thank you for your fantastic rating! It’s always a pleasure to host you, and we’re delighted that you enjoyed another great stay with us.We look forward to your next visit!Kind regards,Customer Care TeamNapa Valley Hotel and Suites
