Ratings based on 28 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Las Vegas
Posted 1 Sep 2024
by A verified traveler
Posted 15 Jul 2024
Staff did an excellent job. Very service oriented. Animal orphanage was awesome. Got to get up close with several African animals.
Comment from Hotel Management
20 Aug 2024 by Veronique, Hotel Management
Dear Dewayne,Thank you so much for your kind words about your stay at the Fairmont Mount Kenya Safari Club. Your feedback is deeply valued.We’re thrilled to hear that you had a great experience with our staff and enjoyed the animal orphanage. It’s wonderful to know you appreciated getting up close with the African animals. We look forward to welcoming you back in the future!”See you soon.Best Regards,Veronique DelattreGeneral Manager, Fairmont Mount Kenya Safari Club
by A verified traveler
Posted 2 Jan 2024
by A verified traveler
Posted 11 Oct 2023
Beautiful setting w luxury amenities.
by A verified traveler
Posted 29 Aug 2022 on Hotels
by A verified traveler
Posted 23 Apr 2019 on Hotels
Amazing
by A verified traveler
perfect Easter at Mount
Posted 3 Apr 2018 on Hotels
The place is really beautiful. The staff are very friendly and their services are efficient i had a problem with hot water and is was fixed in minutes.
The fire place and hot water bottles at turndown was really good.
I feel the food needed some improvement especialy breakfast. Also consider serving pork on different stations not same with the other foods.
by A verified traveler
Posted 17 Dec 2017 on Hotels
Thoroughly enjoyed our stay, a place of great character, with lots of special touches.
by A verified traveler
Posted 17 Dec 2017 on Hotels
A privilege to be so close to the animals.
by A verified traveler
Living on reputation-bad service
Posted 29 Jun 2017No doubt the grounds and our suite was wonderful, the fireplace was a lovely touch. There were too many small things that went wrong which ended up making it an annoying and bad experience. Breakfast team took at least 40 minutes after opening to get coffee, toaster etc going after announced opening time to the frustration of many clients who had outdoor activities planned. Apparently this establishment does not serve butter... just margerine. No coffee service.There was no quiet place for other clients who were drowned out by a large extremely noisy group. Details in the rather costly suite : one mattress had a dent in it compared to other mattress... making it a slopiey experience. My pan seared fish was raw...which I sent back. husband ate his dinner alone - new fish took half an hour. I left grumpy and disappointed. Could not get away sooner..
