Ratings based on 953 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from bronx
Posted 27 Nov 2024
Very clean, staff is knowledgeable. Love the free washing machine, came in handy. Love the convenience to get to many shopping stores. I will always come back!!!
by A verified traveler from Little Neck
Posted 27 Nov 2024
Excellent customer service and clean. Will return.
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 24 Nov 2024
Very welcoming and pleasant staff, but the hotel itself is very much in need of updating. Rooms are clean, but lack amenities like USB ports, supportive pillows and updated furnishings. I was unable to use the hot water in my shower due to the pipes loudly shuddering anytime
I turned the water handle toward the hot water. Also, the bathroom exhaust vent damper loudly opened and closed when off due to the wind outside, so I had to leave the bathroom door tightly closed overnight. The front desk staff put in a ticket right away as I checked out, though.
This was an affordable stay for one night, but I would not return without an update to the facilities.
by A verified traveler
Posted 21 Nov 2024
Location
Comment from Hotel Management
22 Nov 2024 by CD, Hotel Management
Thank you for taking the survey. Thanks for staying with us and hope to see you again soon.
by A verified traveler
Posted 21 Nov 2024
Place was outstanding!!! The incedenal deposit was wayyyyy too high
Comment from Hotel Management
21 Nov 2024 by CD, Hotel Management
We're glad that you were satisfied with our services. Your feedback is greatly appreciated, and we hope to see you again soon.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by CD, Hotel Management
Thank you for taking the survey. We hope to see you again soon!
by A verified traveler
Posted 16 Nov 2024
Room was dirty, surfaces were sticky and there was little hairs all over the bathroom. Def do not recommend
Comment from Hotel Management
16 Nov 2024 by CD, Hotel Management
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your expectations during your stay. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciated your business and hope to see you again.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by CD, Hotel Management
Thank you for taking the survey. We're happy to hear that you were satisfied with our services. Thanks for staying with us and we hope to see you again soon.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by CD, Hotel Management
We're glad to know that you were satisfied with our hotel. Thanks for staying with us and we hope to see you again soon.
