Ratings based on 954 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Location
Comment from Hotel Management
22 Nov 2024 by CD, Hotel Management
Thank you for taking the survey. Thanks for staying with us and hope to see you again soon.
by A verified traveler
Posted 21 Nov 2024
Place was outstanding!!! The incedenal deposit was wayyyyy too high
Comment from Hotel Management
21 Nov 2024 by CD, Hotel Management
We're glad that you were satisfied with our services. Your feedback is greatly appreciated, and we hope to see you again soon.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by CD, Hotel Management
Thank you for taking the survey. We hope to see you again soon!
by A verified traveler
Posted 16 Nov 2024
Room was dirty, surfaces were sticky and there was little hairs all over the bathroom. Def do not recommend
Comment from Hotel Management
16 Nov 2024 by CD, Hotel Management
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your expectations during your stay. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciated your business and hope to see you again.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by CD, Hotel Management
Thank you for taking the survey. We're happy to hear that you were satisfied with our services. Thanks for staying with us and we hope to see you again soon.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by CD, Hotel Management
We're glad to know that you were satisfied with our hotel. Thanks for staying with us and we hope to see you again soon.
by A verified traveler
Posted 11 Nov 2024
No maids came in ever, we had to ask for linens, towels, toilet paper etc and then go pick it up at the desk. Was not very clean and the property was partially updated but chair was broken in our room and lights were rusted out. Needs attention.
Comment from Hotel Management
12 Nov 2024 by CD, Hotel Management
We truly apologize for the issues you experienced during your stay. We certainly empathize regarding the points you mentioned in your review. Our housekeeping is done once per week if you stay with us for 7 or more days. We will look into each issue that you have noted in an attempt to correct and improve our hotel.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by CD, Hotel Management
We are glad that you were satisfied with our services. Thank you for staying with us and we hope to see you again soon.
by A verified traveler from Nanuet
Posted 10 Nov 2024
It comes with a kitchen
Comment from Hotel Management
12 Nov 2024 by CD, Hotel Management
Thank you for taking the survey, we hope to see you again soon!
by A verified traveler
Posted 9 Nov 2024
The staff were all terrific-helpful and nice
Comment from Hotel Management
9 Nov 2024 by cd, Hotel Management
We are so happy to hear that you enjoyed your stay with us, and that our nice staff were your particular highlight. Our team work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. Thank you for staying with us and we hope to see you again soon!
