2/10 Terrible
Jordan
Sep 23, 2024
WARNING for anyone looking to stay here. Get travelers insurance.
I NEVER leave reviews but felt the need to make sure anyone who considered staying here aware.
We booked this place for our 10th anniversary trip. We flew into Boston from Memphis, took the bus down to Hyannis to catch the ferry across only to find out that the rest of the ferries for the day were cancelled due to weather.
I called the hotel to let them know that we wouldn’t be able to make it and would need to cancel at least the first night. I was told that we would be responsible for the stay. I had to clarify this with the hotel. So, you’re telling me on a 3 night stay, if the 6:30AM ferry runs on the day of my arrival and every ferry until the end of my trip is cancelled, i am on the hook for the entire stay?
I was continually told yes, that is the policy, and the policy is applied evenly and fairly.
Just because a policy applies evenly doesn’t make it fair. We did everything feasibly possible to make it and were not able to make it to the island due to conditions completely out of our control. As if the disappointment of having to cancel our Nantucket trip wasn’t enough, i had to eat the entire cost of the stay, which was not cheap to begin with.
They continually fall back on “you should have gotten travelers insurance.” I’m here to tell you that you should do that if you plan to stay here. It feels like extortion but please know these people will not be decent human beings if it comes down to it.
Jordan
Stayed 3 nights in Sep 2024