Ratings based on 346 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Aug 2024
Really conveniently located. Area is a bit mixed due to proximity to train station. Modern, clean, good facilities
Comment from Hotel Management
4 Sep 2024 by La direction, Hotel Management
Dear Mrs Laura,Thank you for sharing your feedback following your stay at The Novotel Nantes Centre Gare Team.We are delighted to receive your compliments and will be sure to share your appreciation with our entire team. Your satisfaction is the greatest reward for our staff, who work diligently every day to provide impeccable service.We look forward to welcoming you back and hope to offer you an even better experience. Please accept, Mr./Ms. Laura, the assurance of our best regards.Sincerely,The Novotel Nantes Centre Gare Team
by A verified traveler
Posted 13 Aug 2024
Staff were welcoming and helpful
Comment from Hotel Management
21 Aug 2024 by The Novotel Nantes Centre Gare Team, Hotel Management
Dear Carolyn,Thank you for your feedback. We’re delighted to hear that you found our staff welcoming and helpful during your stay. Your satisfaction is very important to us, and we’ll be sure to share your kind words with our team.We hope to have the pleasure of welcoming you back soon!Best regards, The Novotel Nantes Centre Gare Team
by A verified traveler
Posted 28 Nov 2023
Good hotel but noisy when you are on the first floor
Comment from Hotel Management
16 Dec 2023 by La direction, Hotel Management
Dear Eric,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your kind words about our establishment.We apologize for any inconvenience you experienced regarding noise, especially on the first floor. Your comfort is important to us, and we take your comments seriously. We will investigate the issue and explore possible solutions to minimize noise disturbances in the future.If you plan to stay with us again, please inform our staff of your preference for a quieter room or floor, and we will do our best to accommodate your request.We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Best regards,
by A verified traveler
Posted 9 Oct 2023
Decent hotel but the design and fittings are tired and needs updating.
Comment from Hotel Management
11 Oct 2023 by La direction, Hotel Management
Dear David,Thank you for taking the time to give us a rating on your time in Novotel Nantes Centre Gare. Renovations are incoming hopefully for the following years.We hope to welcome you soon then,Sincerely,
by A verified traveler
Posted 26 Jun 2023
The property was well positioned with regard to the city, the station and access to the airport. The staff were consistently friendly and helpful. The room was pleasant, clean and comfortable as well as being well serviced. The property was handy to a range of dining alternatives as well as a laundrette.
Comment from Hotel Management
20 Jul 2023 by La Direction, Hotel Management
Dear Richard,We very much appreciate your comments regarding your stay at the Novotel Nantes Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,La Direction
by A verified traveler from SAN JOSE
Posted 9 May 2023
by A verified traveler
Posted 9 Mar 2023 on Hotels
Comment from Hotel Management
11 Mar 2023 by La Direction , Hotel Management
Dear Ariella, Thank you so much for your comment, it means a lot to us and we will share it with our team. We hope to see you again soon and wish you all the best. Kind regards,
by A verified traveler
Novotel should be ashamed of this hotel
Posted 30 Sep 2022 on HotelsThe common areas are nice and the employees friendly, but the Clasique and Superior rooms needed an urgent refresh 20 years ago.
I simply cannot understand how this place is alowed to keep 4 stars... With the exception of the executive room, the rest are extremely dated and the bathroom condition and age was simply unacceoptable. The 1st room we got had oil on the carpet (sofa bed, we assumed) and the staff moved us to another one wich was "ok" but still way below the expectations. The staff confimed that all the non-executive rooms were the same.
Regarding the room, the bed was confortable and clean. TV was very small, minibar didnt work and the rest of the room (particularly the carpet) felt very old and not properly mantained or cleaned. The room smelled old.
The bathroom was clearly the worst. Absurdly dated (probably 50+ years) not well maintained and the cherry on top: the bath had a shower curtain instead of a screen.
There is basically no load/unload area, as there were cars parked there. The closest car park is relatively modern and convenient but didnt have security and in general didnt feel safe at least on a weeked day.
We stayed one night and cancelled the rest. We did not enjoy our stay nor did we use any additional services. We basicaly stayed 9 hours between checkin and out.
I would not recommend unless staying on a executive room (that is basically a standard 4* hotel room) and will absolutely not stay again.
by A verified traveler from London
Posted 1 Jul 2022
by A verified traveler
Posted 28 Jun 2022
Not 4 stars
