Ratings based on 114 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024 on Hotels
Even though I was in a non-smoking two bedrooms apartment, the smell of smoking were strong all over the apartment. Otherwise , it was a good place to stay.
Comment from Hotel Management
10 Sep 2024 by Joye Zhang, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed your stay overall. However, we sincerely apologize for the inconvenience caused by the smoke odor in your apartment. Please be assured that we take such matters seriously and will investigate this issue to ensure a more pleasant experience for our future guests. Your comfort is our priority, and we appreciate your understanding. We hope to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences soon for an even better stay!
by A verified traveler
Posted 30 Aug 2024
Hardware excellent but lack dinning facilities
Comment from Hotel Management
3 Sep 2024 by Joye Zhang, Hotel Management
Dear Guest, Thank you for having taken a moment to share your experience with us. We appreciate your thoughtful comments, however we regret that your experience was not a perfect one. Thank you again for your detailed comments which will help us in our quest to further improve and provide a comfortable and enjoyable experience to our guests. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Joye Zhang, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Joye Zh, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Joye Zhang, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your thoughtful feedback, though we regret that your visit was not flawless. We would love to hear more about your experience, as it will help us improve and ensure a pleasant stay for our guests. We hope to have the chance to welcome you back to the DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
by A verified traveler
Posted 6 Jul 2024
Great locations and wonderful city view. Walking distance to park, shops, restaurants.
Comment from Hotel Management
10 Jul 2024 by Joye Zhang, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
by A verified traveler
Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Joye Zhang, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
by A verified traveler
Posted 7 Jun 2024 on Hotels
Comment from Hotel Management
11 Jun 2024 by Joye Zhang, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
by A verified traveler
Excellent
Posted 4 Jun 2024 on HotelsWe are extremely pleased with the staff and all the services provided in this hotel
Comment from Hotel Management
4 Jun 2024 by Joye Zhang, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
by A verified traveler
Posted 20 May 2024
Wonderful stay
Comment from Hotel Management
20 May 2024 by Joye Zhang, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
